Manager, Agency Training and Development

Company 28 - Manulife (International) Limited; Hong Kong; Hybride; HKD 520 000 - 780 000; Plein temps

Résumé du poste

Manulife/John Hancock in Hong Kong seeks a Training Manager to deliver and assess training quality, aligning programs with need-based selling for new agents. You will own the programs, monitor effectiveness and identify training needs across the agency force.

The role requires strong English and Chinese communication, presentation and analytical skills, with a customer-care focus. Hybrid working arrangement offered.

Qualifications

• University graduate with training and insurance professional qualifications.
• Financial planning qualification preferred.
• Proven track record in developing and executing training programs.
• Strong communication, interpersonal and presentation skills.
• Analytical mind and problem-solving skills, with customer-care focus.
• Independent and self-driven with result-oriented mindset.
• Proficiency in English and Chinese, Putonghua is an advantage.
• Proficiency in Learning Management Systems.
• Strong PC skills in MS Word, Excel, Power Point, Teams and Chinese word-processing.
• Candidates with less experience may be considered for Assistant Manager Position.

Responsabilités

• Deliver quality training to developed programs, align with need-based selling concepts in new agent training.
• Own training program and ensure quality of training delivery.
• Monitor effectiveness of programs.
• Identify and assess training needs analysis of the agency force.
• Develop programs that address specific business needs.
• Promote communication with managers and collect feedback on training programs.
• Lead projects when required; collaborate across departments.

Connaissances

Training program development

Communication

Presentation skills

Analytical thinking

Customer-care mindset

Independent and self-driven

Formation

University graduate with training and insurance qualifications

Financial planning qualification preferred

Outils

Learning Management Systems

MS Word

MS Excel

MS PowerPoint

MS Teams

Chinese word-processing

Description du poste

Manulife is seeking a Training Manager to deliver quality training and assess the training effectiveness. He/she is expected to identify training needs and drive suitable training initiatives that support the agency growth

Position Responsibilities

• Deliver quality training to the developed training programs, align with the need-based selling concepts in new agent training
• Take ownership of training program and responsible for the quality of training delivery
• Monitor the effectiveness of the programs
• Identify and assess the training needs analysis of the agency force
• Develop programs that address specific business needs
• Play an active role in promoting the communication channel with managers and collect feedback on training program
• Lead projects when required; Play a highly collaborative role in cross-department projects

Required Qualifications

• University graduate with training and insurance professional qualifications
• Professional qualification on financial planning is preferred
• Track record in developing and executing successful training programs
• Strong communication, interpersonal and presentation skills
• Strong analytical mind and problem-solving skills, with innovation and a customer-care focus
• Independent and self-driven with result-oriented mind set
• Proficiency in English and Chinese, both spoken and written; Putonghua is an advantage
• Proficiency in Learning Management Systems
• Strong PC skills in MS Word, Excel, Power Point, Teams and Chinese word-processing
• Candidates with less experience may be considered for Assistant Manager Position

When you join our team

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid

We’re Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry‑leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition. Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia‑Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026 To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the number one choice for customers. Learn more at https://www.manulife.com/.