Manager, Academy Sales & Operations

The Hong Kong General Chamber of Commerce; Hong Kong; On-site; HKD 700,000 - 1,000,000; Full time

Job summary

The Hong Kong General Chamber of Commerce seeks a dynamic Manager, Academy Sales & Operations to lead growth across B2B and B2C training offerings, oversee executive education, and guide digital transformation across the Training Academy.

You will supervise cross-functional teams, drive revenue through strategic sales initiatives, and work with government bodies to secure grants and accreditation. This role blends commercial leadership with programme delivery and stakeholder engagement.

Qualifications

• 6–8+ years in commercial sales or executive education management.
• 2–3+ years in supervisory or managerial roles.
• Proven track record in B2B sales and corporate training.
• Strong operations experience with full project lifecycles.
• Experience driving digital adoption and workflow automation.
• Knowledge of accreditation and government/institutional grants desirable.
• Excellent leadership and negotiation skills.

Responsibilities

• Execute aggressive sales strategies targeting Chamber members and the business community.
• Conduct needs analyses for SMEs and large clients to secure training contracts.
• Design and scale recurring revenue sales models.
• Oversee end-to-end execution of Academy activities and executive education.
• Manage trainer negotiations, logistics and day-to-day delivery.
• Lead digital transformation to automate workflows and scale systems.
• Set and monitor KPIs for revenue growth and satisfaction.
• Support accreditation efforts and professional recognition schemes.
• Develop executive leadership courses, youth programmes and flagship awards.
• Pursue government-backed grants to ensure commercial sustainability.
• Mentor the Assistant Manager, Training Academy.

Skills

Leadership

Stakeholder management

Negotiation

Sales strategy

Digital transformation

Cross-functional teams

Project lifecycle

Education

Bachelor’s Degree (Business/Ed/Training)

Job description

We are seeking a dynamic, result-oriented Manager, Academy Sales & Operations to drive commercial growth and operational excellence for our Training Academy. In this strategic leadership role, you will expand our market presence across B2B and B2C segments, lead digital transformation initiatives, and support the establishment of formal educational frameworks, accreditation, and high-impact executive programmes.

Key Responsibilities

Commercial Growth & Market Expansion

• Execute aggressive sales strategies targeting both Chamber members and the broader business community.
• Conduct needs analyses for SMEs and large corporate clients to secure high-value, bespoke training contracts.
• Design and scale innovative, recurring revenue sales models.

Operational & Digital Excellence

• Oversee the end-to-end execution of all Academy activities, including executive education courses and major youth initiatives.
• Manage trainer negotiations, program logistics, and day-to-day delivery.
• Direct digital transformation projects to automate operational workflows and ensure system scalability.
• Establish and monitor team KPIs for revenue growth, market penetration, and participant satisfaction.

Strategic & Institutional Leadership

• Support the Director in transitioning the Academy toward formal accreditation and professional recognition schemes.
• Assist in developing executive leadership courses, youth programmes, industry competitions, and flagship awards.
• Identify and secure government-backed grants and subsidies to ensure commercial sustainability.
• Directly manage and mentor the Assistant Manager, Training Academy.

Key Requirements

• Bachelor’s Degree in Business, Education, Training & Development, or a related field.
• 6–8+ years of progressive experience in commercial sales, corporate training management, or executive education management.
• At least 2–3 years in a supervisory or managerial role leading cross-functional teams.
• Proven track record in B2B sales, corporate training development, or executive education management.
• Strong operational background with experience managing full project lifecycles and event logistics.
• Demonstrated experience driving digital adoption, process automation, or workflow optimization.
• Familiarity with educational frameworks, accreditation, or securing government/institutional grants is highly desirable.
• Excellent leadership, stakeholder management, and negotiation skills.

All information provided will be used for consideration of application. Applicants not invited for interview within 12 weeks may consider their applications unsuccessful, and personal data provided will be destroyed.

Founded in 1861, the Hong Kong General Chamber of Commerce is the oldest, yet most dynamic business organization in Hong Kong. We serve as the voice of business, and we help our members succeed through our core functions: advocacy, knowledge-based events, networking, and a variety of business documentation services. We are now inviting a high caliber individual to join us: