Luxury Store Supervisor & VIP Client Liaison

Versace Asia Pacific Ltd; Hong Kong; On-site; HKD 335,000 - 502,000; Full time

Job summary

Versace Asia Pacific Ltd seeks a seasoned store in charge to lead luxury retail operations in a fast-paced environment. You will drive sales, maintain exceptional client service, and act as the brand ambassador to cultivate new and VIP clients.

The role requires at least 5 years in retail or luxury sectors, including 2 years in supervision, with strong computer and MS Office skills. A proactive, energetic professional who thrives under pressure is essential.

Qualifications

• Minimum 5 years’ solid experience in retail or luxury industry, with 2 years in supervisory level.
• Good computer skills, include operation of retail sales system, Word, Excel and email.
• Strong relationship skills and ability to maintain long-term with clients and community, understand the needs and changes of the market.
• Strong teamwork and relationship skills.
• Organization and problem solving skills.
• A positive, outgoing, high energy personality, able to thrive in a high paced environment and multitask.

Responsibilities

• Achieve individual objectives and contribute to the achievement of store objectives.
• Ensure superlative customer service standards, in order to meet customer expectations.
• Act as brand ambassador to build relationships with new customers and VIP clientele.
• Proactively take possible actions to maintain a long term relationship with customers.
• Participate in the organization of In-store & promotional events, as per Shop in Charge’s guidelines.
• Ensure the stock and the backroom are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.).
• Assist the store manager to prepare sales report, product feedback on the responsible categories.
• Master the technical knowledge and skills that the assigned duties require, and contribute independently to the smooth running of the store.
• Remain in compliance with operational and company policies and procedures.

Skills

Relationship skills

Teamwork

Problem solving

Multi-tasking

Communication

Tools

Retail sales system

Word

Excel

Email

Job description

Versace Asia Pacific Ltd seeks a seasoned store in charge to lead luxury retail operations in a fast-paced environment. You will drive sales, maintain exceptional client service, and act as the brand ambassador to cultivate new and VIP clients.

The role requires at least 5 years in retail or luxury sectors, including 2 years in supervision, with strong computer and MS Office skills. A proactive, energetic professional who thrives under pressure is essential.