Store Supervisor(Landmark)

Versace Asia Pacific Ltd; Hong Kong; On-site; HKD 335,000 - 502,000; Full time

Job summary

Versace Asia Pacific Ltd seeks a seasoned store in charge to lead luxury retail operations in a fast-paced environment. You will drive sales, maintain exceptional client service, and act as the brand ambassador to cultivate new and VIP clients.

The role requires at least 5 years in retail or luxury sectors, including 2 years in supervision, with strong computer and MS Office skills. A proactive, energetic professional who thrives under pressure is essential.

Qualifications

• Minimum 5 years’ solid experience in retail or luxury industry, with 2 years in supervisory level.
• Good computer skills, include operation of retail sales system, Word, Excel and email.
• Strong relationship skills and ability to maintain long-term with clients and community, understand the needs and changes of the market.
• Strong teamwork and relationship skills.
• Organization and problem solving skills.
• A positive, outgoing, high energy personality, able to thrive in a high paced environment and multitask.

Responsibilities

• Achieve individual objectives and contribute to the achievement of store objectives.
• Ensure superlative customer service standards, in order to meet customer expectations.
• Act as brand ambassador to build relationships with new customers and VIP clientele.
• Proactively take possible actions to maintain a long term relationship with customers.
• Participate in the organization of In-store & promotional events, as per Shop in Charge’s guidelines.
• Ensure the stock and the backroom are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.).
• Assist the store manager to prepare sales report, product feedback on the responsible categories.
• Master the technical knowledge and skills that the assigned duties require, and contribute independently to the smooth running of the store.
• Remain in compliance with operational and company policies and procedures.

Skills

Relationship skills

Teamwork

Problem solving

Multi-tasking

Communication

Tools

Retail sales system

Word

Excel

Email

Job description

Founded by Gianni Versace in 1978, Versace is built on the principle of freedom — empowering fearless self-expression through every touchpoint, from fashion, interiors, fragrance, hospitality and more. Its fierce spirit of independence and progressivism fuels its relationships with the world's most influential figures, positioning Versace at the heart of culture. To own and wear Versace is to embrace a life without inhibition, without prejudice, accepting of deeply human truths and contradictions: a desire for classicism and innovative Italian artisanship, strength and sensuality, quietude and the volume raised to max.

It is a luxury Italian vision with deeply Mediterranean values, committed to uncompromising quality in its designs for a complete life.

Responsibilities:

Achieve individual objectives and contribute to the achievement of store objectives.

Ensure superlative customer service standards, in order to meet customer expectations.

Act as brand ambassador to build relationships with new customers and VIP clientele.

Proactively take possible actions to maintain a long term relationship with customers.

Participate in the organization of In-store & promotional events, as per Shop in Charge’s guidelines.

Ensure the stock and the backroom are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.).

Assist the store manager to prepare sales report, product feedback on the responsible categories.

Master the technical knowledge and skills that the assigned duties require, and contribute independently to the smooth running of the store.

Remain in compliance with operational and company policies and procedures.

Requirements:

Minimum 5 years’ solid experience in retail or luxury industry which 2 years’ in supervisory level.

Good computer skills, include operation of retail sales system, Word, Excel and email.

Strong relationship skills and ability to maintain long-term with clients and community, understand the needs and changes of the market.

Strong teamwork and relationship skills.

Organization and problem solving skills.

A positive, outgoing, high energy personality, is able to thrive within a high paced environment and being multi-tasking.