Luxury Retail Data & Customer Insights Analyst

Lane Crawford

Hong Kong

On-site

HKD 360,000 - 520,000

Full time

2 days ago

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Benefits offered by this job

Staff discount

Staff sales access

Annual health and dental benefits

Pension plan

Learning & development via The Academy

Birthday and work anniversary leave

Summer Fridays

Job summary

Lane Crawford is seeking a Business Analyst to drive decision-making through reports and dashboards, leveraging customer insights across campaigns and strategic projects. You will analyze large data sets, identify trends, and translate findings into actionable recommendations, collaborating with internal data teams and IT to enhance personalization and CRM initiatives.

The role emphasizes data manipulation, ETL processes, and delivering actionable insights to management in a fast-paced luxury

Qualifications

Minimum 2 years' experience in a similar role; luxury retail experience is a bonus.
Degree in Statistics, Computer Science, Data Science, or related analytical field.
Experience with database management and reporting systems.
Strong SQL, Tableau and Power BI skills; Python and Google Analytics are advantageous.
Experience with ETL processes.

Responsibilities

Prepare reports, analysis, and dashboards to support decision-making for management and stakeholders.
Analyze customer data to identify valuable customers and target segments for CRM/Marketing actions.
Conduct pre/post campaign analysis and provide recommendations for improvement.
Collaborate with data teams and IT on data migration and enhancement projects.
Generate ad hoc reports to identify potential business opportunities.