Reservations Agent

The Ritz-Carlton Hotel Company, L.L.C.; Hong Kong; Sur place; HKD 180 000 - 300 000; Plein temps

Résumé du poste

The Ritz-Carlton, Hong Kong is seeking a Reservations Sales Agent to handle reservation requests and inquiries, ensuring service standards aligned with brand values. Based at International Commerce Centre, Kowloon, this full-time role focuses on delivering exceptional guest experiences.

Qualifications include a Diploma or Degree in Hospitality Management, relevant hotel experience, and strong written and spoken Chinese and English.

Qualifications

• Diploma or Degree in Hospitality Management or related disciplines.
• Relevant hotel industry experience is preferred.
• Good command of written and spoken Chinese and English.

Responsabilités

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Answer enquiries about property facilities or services and room accommodations.
• Ensure service standards are met and in compliance with hotel's brand values.
• Respond to guest requests and ensure fulfillment of their needs.

Connaissances

Bilingual English/Chinese

Formation

Diploma or Degree in Hospitality Management

Description du poste

Our Ladies and Gentlemen of The Ritz-Carlton are deeply committed to providing impeccable service—a commitment we honor by empowering them to go above and beyond to bring unforgettable moments to life for our guests. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.

The Ritz Carlton, Hong Kong is currently hiring a Reservations Sales Agent.

Additional Information

Job Number 26138367

Job Category Reservations

Location International Commerce Centre, 1 Austin Road West, Kowloon, Hong Kong Hong, China VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Job Summary

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail
• Answer enquiries about property facilities or services and room accommodations
• Ensure service standards are met and in compliance with hotel's brand values
• Respond to guest requests and ensure fulfillment of their needs

Job Requirements

• Diploma or Degree in Hospitality Management or related disciplines
• Relevant experience in hotel industry is preferred
• Passionate and service oriented
• Good command of written and spoken Chinese and English

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.