Guest Experience Specialist, Japanese Speaking

The Ritz-Carlton Hotel Company, L.L.C.; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Kowloon, Hong Kong, is seeking a Guest Experience Expert to deliver a memorable stay.

You will move around property, respond to guest requests, handle operational needs, and help with reports while upholding the Gold Standards. This non-management, full-time role located at International Commerce Centre requires professionalism, discretion, and the ability to move and lift up to 10 pounds.

Qualifications

• Education: High school diploma or GED equivalent.

Responsibilities

• Guide guests through their entire stay by delivering a wide range of services.
• Process operational needs, address guest requests, and complete reports.
• Uphold The Gold Standards and maintain professional appearance and communications.

Education

High school diploma or GED equivalent

Job description

The Ritz-Carlton Hotel Company, L.L.C. in Kowloon, Hong Kong, is seeking a Guest Experience Expert to deliver a memorable stay.

You will move around property, respond to guest requests, handle operational needs, and help with reports while upholding the Gold Standards. This non-management, full-time role located at International Commerce Centre requires professionalism, discretion, and the ability to move and lift up to 10 pounds.