Luxury Personal Stylist & Shopper

Mr Porter; Hong Kong; Hybrid; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Performance bonus

Staff discount

MPF + voluntary contributions

Multi‑purpose insurance

Rental Reimbursement

Flexible working

Supportive team

Job summary

NET-A-PORTER is seeking a passionate Style Advisor to join our Personal Shopping team and deliver an exceptional, personalised shopping experience to our loyal clients. You will connect customers with the latest trends and carefully curated product selections, as well as supporting them with any ad hoc service enquiries.

Build meaningful relationships that inspire confidence and loyalty using data-driven insights to tailor outreach.

Qualifications

• 2+ years of experience in client-facing roles such as in-store retail, stylist services or call-center sales and operations.
• Proactive, results-driven approach to sales with a track record of achieving and exceeding personal sales targets.
• Customer-focused and passionate about delivering exceptional service and building long-lasting client relationships.
• Fluent in spoken and written English; additional languages regarded as a plus.
• Digitally savvy with tools such as Excel, Outlook and CRM systems to manage client interactions and track results.
• Highly organised, detail-oriented and able to manage multiple priorities in a fast-paced luxury retail environment.

Responsibilities

• Contribute to the achievement of the team and deliver against individual sales targets and KPIs, increasing client spend and client satisfaction.
• Create trusted client relationships by responding promptly to enquiries and guiding customers through their shopping experience.
• Build familiarity with your client portfolio to identify opportunities for personalised recommendations based on preferences and history.
• Offer styling, sizing and fit advice, presenting new collections and key launches to inspire purchases.
• Follow up proactively with clients to maintain engagement and maximise commercial opportunities.
• Share customer insights and buying trends with management to inform strategy and product launches.
• Represent the brand professionally, delivering service that reflects luxury standards.

Skills

Client-facing

Sales-driven

English fluency

CRM experience

Digital literacy

Tools

Excel

CRM systems

Outlook

Job description

NET-A-PORTER is seeking a passionate Style Advisor to join our Personal Shopping team and deliver an exceptional, personalised shopping experience to our loyal clients. You will connect customers with the latest trends and carefully curated product selections, as well as supporting them with any ad hoc service enquiries.

Build meaningful relationships that inspire confidence and loyalty using data-driven insights to tailor outreach.