Style Advisor @NET-A-PORTER

NET-A-PORTER; Hong Kong; Hybrid; HKD 200,880 - 334,800; Full time

Benefits offered by this job

Performance bonus

Staff discount

MPF with company contributions

Insurance

Rental Reimbursement

Flexible working

Supportive team

Job summary

NET-A-PORTER in Hong Kong is seeking a passionate Style Advisor to join our Personal Shopping team and deliver an exceptional, personalised shopping experience to our loyal clients. You will connect customers with the latest trends and carefully curated product selections, as well as supporting them with ad hoc service enquiries.

As a trusted style partner, you will guide clients throughout their shopping journey, building meaningful relationships that inspire confidence and loyalty.

Qualifications

• 2+ years in client-facing roles in luxury retail or related fields.
• Proactive, results-driven with a track record of hitting sales targets.
• Customer-focused with commitment to exceptional service.
• Fluent in English; additional languages a plus.
• Digitally savvy; comfortable using Excel, Outlook, and CRM systems.
• Highly organized and able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Contribute to achieving team targets and KPIs.
• Build trusted client relationships by responding to inquiries.
• Identify opportunities for personalised recommendations.
• Offer styling, sizing, and fit advice; present new collections.
• Follow up with clients to maintain engagement and maximise opportunities.
• Increase client spend and loyalty by understanding evolving needs.
• Share customer insights to support strategy and launches.
• Represent the brand professionally, upholding luxury standards.

Skills

Client-facing experience

Sales targets

Fluent in English

Digital savvy

Tools

Excel

CRM systems

Outlook

Job description

NET-A-PORTER is the leading luxury fashion destination for women. The first digital platform of its kind, NET-A-PORTER has revolutionised the way women shop, delivering fashion, fine jewelry & watches and lifestyle collections to the world’s most discerning women.

Today, NET-A-PORTER continues to own discovery, inspiration, exceptional curation, customer experience and engaging storytelling. NET-A-PORTER creates exclusive, personalised experiences for its EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation-only moments. PORTER, the editorial voice of NET-A-PORTER, entertains and inspires women through daily content, and tells the stories of incredible women across the globe.

NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.

NET-A-PORTER is seeking a passionate Style Advisor to join our Personal Shopping team and deliver an exceptional, personalised shopping experience to our loyal clients. In this role, you will connect customers with the latest trends and carefully curated product selections, as well as supporting them with any ad hoc service enquiries. As a trusted style partner, you will guide clients throughout their shopping journey building meaningful relationships that inspire confidence and loyalty. You will leverage data-driven insights to deliver targeted outreach, nurture relationships, drive growth and develop the EIPs of the future.

This is an exciting opportunity for someone with a background in fashion retail, styling, or client-facing roles who is looking to grow their career within luxury fashion.

Location: Hong Kong Office

Benefits

• Performance bonus schemes dependant on the type of role you are in
• Our famous staff discount along with exclusive staff sales
• MPF plus voluntary contribution from the company
• Multi-purpose insurance
• Rental Reimbursement Program
• Flexible working
• A chance to be part of a fun and caring team that support each other

Responsibilities

• Contribute to the achievement of the team and deliver against individual sales targets and KPIs, increasing client spend and client satisfaction.
• Create trusted client relationships by responding promptly to enquiries, assisting with product questions and guiding customers through their shopping experience.
• Build familiarity with your client portfolio to identify opportunities for personalised recommendations, leveraging client preferences, purchase history and trend insights to drive sales and repeat purchases.
• Offer styling, sizing and fit advice, using training and product knowledge to confidently present new collections and key launches. Present style edits in a visually compelling way to inspire clients to purchase.
• Follow up proactively with clients to maintain engagement, nurture relationships, and maximise commercial opportunities.
• Help increase individual client spend and loyalty by understanding evolving customer needs and recommending relevant products.
• Gather and share customer insights and buying trends with management to support commercial strategy, product launches, and future sales planning.
• Represent the brand professionally, delivering service that reflects the luxury standards and values of NET-A-PORTER.

Qualifications

• Brings 2+ years of experience in client-facing roles such as in-store retail, stylist services or call-center sales and operations, with a proven ability to engage customers.
• Takes a proactive, results-driven approach to sales, with a track record of achieving and exceeding personal sales targets.
• Is customer-focused and is passionate about going above and beyond to deliver exceptional service and build long-lasting client relationships.
• Communicates confidently and effectively, fluent in spoken and written English, with additional language skills considered a strong advantage.
• Is digitally savvy and comfortable using tools such as Excel, Outlook and CRM systems to manage client interactions and track results.
• Is highly organised, detail-oriented and able to manage multiple priorities in a fast-paced, luxury retail environment.

From the moment you join the LuxExperience Group we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: Entry level Workplace Type: Hybrid