Personal Shopper

LuxExperience; Hong Kong; Hybrid; HKD 180,000 - 240,000; Full time

Benefits offered by this job

Basic salary + uncapped commission

Staff discount

MPF

Insurance

Rental assistance

Flexible working

Supportive team

Job summary

LuxExperience is seeking a talented Personal Shopper for the Hong Kong Office to cultivate relationships with high-value APAC clients. You will deliver exceptional service, styling guidance, and personalised experiences to drive loyalty and sales, while navigating luxury fashion trends and brand knowledge.

You will contribute to a collaborative team, work in a hybrid environment, and engage with events to expand your client base. Fluency in English is essential; Mandarin/Cantonese preferred.

Qualifications

• 2+ years of experience in customer-facing roles, preferably in luxury fashion.
• Sales target driven environment experience.
• Excellent communication and interpersonal skills.
• Fluent in English; Mandarin/Cantonese preferable.
• Proficient in MS Office.

Responsibilities

• Proactively target and build relationships with high-value customers in APAC.
• Profile customers based on shopping patterns and preferences.
• Provide personal styling recommendations with product knowledge.
• Identify and prioritise sales leads from your customer list.
• Increase spend and loyalty by understanding customer needs.
• Perform one-on-one appointments to build relationships.
• Achieve monthly and yearly targets and KPIs.

Skills

Customer service

English fluency

Networking

Communication

Luxury fashion awareness

MS Office

Tools

MS Office

Job description

Founded in 2000, NET-A-PORTER was the first digital platform in luxury fashion, revolutionising the way women shop.

Today, NET-A-PORTER continues to lead in discovery, inspiration and service, delivering fashion, fine jewelry & watches and lifestyle collections to the world’s most discerning women.

NET-A-PORTER creates exclusive, personalised experiences for it EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation-only moments. PORTER, the editorial voice of NET-A-PORTER, entertains and inspires women through daily content, and tells the stories of incredible women across the globe.

In 2025, NET-A-PORTER was acquired by LuxExperience, the leading digital, multi-brand luxury group. Under a new leadership team, NET-A-PORTER redefines luxury fashion through exceptional curation, compelling customer service, and engaging storytelling.

NET-A-PORTER are now seeking a talented Personal Shopper to join the team. The role is primarily sales orientated, and will involve in developing and enhancing your customers’ loyalty and spend by utilising your strong customer service and commercial skills whilst building long-lasting and strong relationships with our EIP customers.

Most importantly, you will provide exceptional service levels to ensure that our customers enjoy the best shopping experience, the latest trends and best designs – where ever they are!

Some of the essentials for you to know are:

Location: Hong Kong Office

Reporting into: Assistant Personal Shopping Manager

Besides a competitive salary, we can offer you:

• Basic monthly salary plus an attractive commission scheme with NO CAP
• Our famous staff discount along with exclusive staff sales
• MPF plus voluntary contribution from the company
• Multi-purpose insurance
• Rental Reimbursement Program
• Flexible working
• A chance to be part of a fun and caring team that support each other

Here is a breakdown of what you’ll be doing:

• Proactively target and build personal relationships with high value customers in the APAC region
• Profile customers individually based on their shopping patterns
• Provide personal styling recommendations by demonstrating detailed product knowledge and understanding of customers’ fashion and lifestyle preferences
• Ensure that sales leads are identified and prioritised by analyzing your customer list
• Increase the spend of individuals and develop customer loyalty by understanding their needs
• Ensure prompt follow up with customers acquired through events and partnerships
• Drive and conduct one-on-one appointments with clients wherever possible to develop relationships
• Optimise every opportunity to grow the customer base and acquire new high value clients
• Achieve monthly and yearly targets and KPIs
• Maintain a self-driven awareness of fashion industry, brands/products, and cultural awareness for clients based across different regions
• Identify customers’ shopping patterns and trends, provide feedback to your seniors and follow up with the relevant strategy
• Work alongside the wider business to understand key trends and increase business acumen
• Participate in Client Relations, marketing, and partnership events as required

The type of person we are looking for:

• 2+ years of experience in customer-facing roles, preferably in luxury fashion
• Proven experience within a sales target driven environment, achieving personal sales goals
• Excellent communication and inter-personal skills, with confidence to network and build genuine relationships with customers
• Strong commercial awareness in luxury fashion
• An eye for detail and good organisational skills is essential
• Fluent in spoken and written English. Fluency in Mandarin and Cantonese is preferrable
• Proficient in MS office, including Word, Excel, PowerPoint and Outlook
• Must have the confidence to contribute ideas to the working processes at NET-A-PORTER – even those outside your day-to-day remit

From the moment you join the LuxExperience Group we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment,

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: Entry levelWorkplace Type: Hybrid