Style Advisor @NET-A-PORTER

Mr Porter; Hong Kong; Hybrid; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Performance bonus

Staff discount

MPF + voluntary contributions

Multi‑purpose insurance

Rental Reimbursement

Flexible working

Supportive team

Job summary

NET-A-PORTER is seeking a passionate Style Advisor to join our Personal Shopping team and deliver an exceptional, personalised shopping experience to our loyal clients. You will connect customers with the latest trends and carefully curated product selections, as well as supporting them with any ad hoc service enquiries.

Build meaningful relationships that inspire confidence and loyalty using data-driven insights to tailor outreach.

Qualifications

• 2+ years of experience in client-facing roles such as in-store retail, stylist services or call-center sales and operations.
• Proactive, results-driven approach to sales with a track record of achieving and exceeding personal sales targets.
• Customer-focused and passionate about delivering exceptional service and building long-lasting client relationships.
• Fluent in spoken and written English; additional languages regarded as a plus.
• Digitally savvy with tools such as Excel, Outlook and CRM systems to manage client interactions and track results.
• Highly organised, detail-oriented and able to manage multiple priorities in a fast-paced luxury retail environment.

Responsibilities

• Contribute to the achievement of the team and deliver against individual sales targets and KPIs, increasing client spend and client satisfaction.
• Create trusted client relationships by responding promptly to enquiries and guiding customers through their shopping experience.
• Build familiarity with your client portfolio to identify opportunities for personalised recommendations based on preferences and history.
• Offer styling, sizing and fit advice, presenting new collections and key launches to inspire purchases.
• Follow up proactively with clients to maintain engagement and maximise commercial opportunities.
• Share customer insights and buying trends with management to inform strategy and product launches.
• Represent the brand professionally, delivering service that reflects luxury standards.

Skills

Client-facing

Sales-driven

English fluency

CRM experience

Digital literacy

Tools

Excel

CRM systems

Outlook

Job description

NET-A-PORTER is the leading luxury fashion destination for women. The first digital platform of its kind, NET-A-PORTER has revolutionised the way women shop, delivering fashion, fine jewelry & watches and lifestyle collections to the world’s most discerning women.

Today, NET-A-PORTER continues to own discovery, inspiration, exceptional curation, customer experience and engaging storytelling. NET-A-PORTER creates exclusive, personalised experiences for its EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation-only moments. PORTER, the editorial voice of NET-A-PORTER, entertains and inspires women through daily content, and tells the stories of incredible women across the globe.

NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.

NET-A-PORTER is seeking passionate Style Advisor to join our Personal Shopping team and deliver an exceptional, personalised shopping experience to our loyal clients. In this role, you will connect customers with the latest trends and carefully curated product selections, as well as supporting them with any ad hoc service enquiries. As a trusted style partner, you will guide clients throughout their shopping journey building meaningful relationships that inspire confidence and loyalty. You will leverage data-driven insights to deliver targeted outreach, nurture relationships, drive growth and develop the EIPs of the future.

This is an exciting opportunity for someone with a background in fashion retail, styling, or client-facing roles who is looking to grow their career within luxury fashion.

Location: Hong Kong Office

Besides a competitive salary, we can offer you:

• Performance bonus schemes dependant on the type of role you are in

• Our famous staff discount along with exclusive staff sales

• MPF plus voluntary contribution from the company

• Multi-purpose insurance

• Rental Reimbursement Program

• Flexible working

• A chance to be part of a fun and caring team that support each other

Here is a breakdown of what you’ll be doing:

• Contribute to the achievement of the team and deliver against individual sales targets and KPIs, increasing client spend and client satisfaction.

• Create trusted client relationships by responding promptly to enquiries, assisting with product questions and guiding customers through their shopping experience.

• Build familiarity with your client portfolio to identify opportunities for personalised recommendations, leveraging client preferences, purchase history and trend insights to drive sales and repeat purchases.

• Offer styling, sizing and fit advice, using training and product knowledge to confidently present new collections and key launches. Present style edits in a visually compelling way to inspire clients to purchase.

• Follow up proactively with clients to maintain engagement, nurture relationships, and maximise commercial opportunities.

• Help increase individual client spend and loyalty by understanding evolving customer needs and recommending relevant products.

• Gather and share customer insights and buying trends with management to support commercial strategy, product launches, and future sales planning.

• Represent the brand professionally, delivering service that reflects the luxury standards and values of NET-A-PORTER.

The type of person we are looking for:

• Brings 2+ years of experience in client-facing roles such as in-store retail, stylist services or call-center sales and operations, with a proven ability to engage customers.

• Takes a proactive, results-driven approach to sales, with a track record of achieving and exceeding personal sales targets.

• Is customer-focused and is passionate about going above and beyond to deliver exceptional service and build long-lasting client relationships.

• Communicates confidently and effectively, fluent in spoken and written English, with additional language skills considered a strong advantage.

• Is digitally savvy and comfortable using tools such as Excel, Outlook and CRM systems to manage client interactions and track results.

• Is highly organised, detail-oriented and able to manage multiple priorities in a fast-paced, luxury retail environment.

From the moment you join the LuxExperience Group we are committed to making your journey with us inspirational and evolutionary.

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: Entry levelWorkplace Type: Hybrid