Luxury Jewelry Client Advisor

Van Cleef & Arpels (Richemont); Hong Kong Island; On-site; HKD 360,000 - 660,000; Full time

Job summary

Van Cleef & Arpels, a High Jewelry Maison, seeks a boutique professional in Hong Kong to welcome and serve visitors, present the universe, history, and inspirations behind our creations, and build lasting client relationships.

You will drive sales, recruit loyalty, and deliver an exceptional client experience while supporting team goals and upholding our policies. This is a career-focused role within a luxury environment.

Qualifications

• Detailed oriented, enthusiastic, confident, curious, reliable.
• Strong communication and interpersonal skills with the ability to be persuasive and engaging.
• Multilingual capabilities are a plus (Cantonese, Mandarin, English).

Responsibilities

• Drive business - recruiting clients, developing their loyalty and achieving sales objectives.
• Grow our client's expertise - presenting our universe, history, creations and sources of inspirations.
• Offer an outstanding experience - personalizing client relationship, anticipating client's needs.
• Serve all our visitors - answering to all client's requests, after sales services and care advices.
• Contribute to a positive team spirit - actively participating in the day-to-day boutique life.
• Develop operational excellence - mastering in-store tools, following commercial policies and procedures.

Job description

Van Cleef & Arpels, a High Jewelry Maison, seeks a boutique professional in Hong Kong to welcome and serve visitors, present the universe, history, and inspirations behind our creations, and build lasting client relationships.

You will drive sales, recruit loyalty, and deliver an exceptional client experience while supporting team goals and upholding our policies. This is a career-focused role within a luxury environment.