Luxury Hotel GM – Operations & Guest Experience

Acts Consulting Co. 毅知顧問公司; Hong Kong; In loco; HKD 1.200.000 - 1.800.000; Tempo pieno

Descrizione del lavoro

Acts Consulting Co. 毅知顧問公司 is seeking a Hotel General Manager to lead all hotel operations, staff management, and guest relations. The role emphasizes balancing profitability with guest satisfaction and overseeing budgets and financial plans.

The candidate will coordinate with Accounting, Sales & Marketing, and Human Resources, set strategic goals, and drive service excellence across all departments. English and Chinese fluency is required, with other languages a plus.

Competenze

• Seasoned hotel professional with strong management skills.
• Extensive hands-on hotel experience and leadership capabilities.
• Excellent customer service and presentation skills.
• Fluency in English and Chinese; other languages a plus.

Mansioni

• Oversee all hotel operations, staff management, and guest relations.
• Manage budgets and financial plans; regularly analyze sales figures.
• Coordinate with Accounting, Sales & Marketing, and HR departments.
• Set goals and strategies for operational and financial success.
• Provide leadership and strategic planning across departments to maximize guest satisfaction.
• Promote the hotel and enhance its reputation; monitor safety policies.

Conoscenze

Hotel management

Budgeting

Leadership

Customer service

Bilingual English/Chinese

Sales exposure

Descrizione del lavoro

Acts Consulting Co. 毅知顧問公司 is seeking a Hotel General Manager to lead all hotel operations, staff management, and guest relations. The role emphasizes balancing profitability with guest satisfaction and overseeing budgets and financial plans.

The candidate will coordinate with Accounting, Sales & Marketing, and Human Resources, set strategic goals, and drive service excellence across all departments. English and Chinese fluency is required, with other languages a plus.