Hotel General Manager

Acts Consulting Co. 毅知顧問公司; Hong Kong; On-site; HKD 1,200,000 - 1,800,000; Full time

Job summary

Acts Consulting Co. 毅知顧問公司 is seeking a Hotel General Manager to lead all hotel operations, staff management, and guest relations. The role emphasizes balancing profitability with guest satisfaction and overseeing budgets and financial plans.

The candidate will coordinate with Accounting, Sales & Marketing, and Human Resources, set strategic goals, and drive service excellence across all departments. English and Chinese fluency is required, with other languages a plus.

Qualifications

• Seasoned hotel professional with strong management skills.
• Extensive hands-on hotel experience and leadership capabilities.
• Excellent customer service and presentation skills.
• Fluency in English and Chinese; other languages a plus.

Responsibilities

• Oversee all hotel operations, staff management, and guest relations.
• Manage budgets and financial plans; regularly analyze sales figures.
• Coordinate with Accounting, Sales & Marketing, and HR departments.
• Set goals and strategies for operational and financial success.
• Provide leadership and strategic planning across departments to maximize guest satisfaction.
• Promote the hotel and enhance its reputation; monitor safety policies.

Skills

Hotel management

Budgeting

Leadership

Customer service

Bilingual English/Chinese

Sales exposure

Job description

Hotel General Manager

Responsibilities

• The General Manager is responsible for all aspects of operations at the hotel, staff management and guests, between profitability and guest satisfaction measures.
• Responsible for managing budgets and financial plans, analyse the sales figures on a regular basis and devise various marketing and management services etc.
• Assist in directing Accounting, Sales and Marketing, and Human Resources departments.
• Establish goals and strategies for operational and financial success.
• Provide leadership and strategic planning to all departments in support of the service culture, maximized operations and guest satisfaction.
• Promote and market the business in such a way that the reputation of the hotel is uplifted and maintained.
• Ensure all the safety policies and norms are followed.
• Acting like an ambassador of the hotel.

Requirements

• A seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience.
• At least 5 years in a similar role in a sizeable luxurious hotel.
• Highly organized and professional with exceptional customer service and presentation skills.
• Spoken and written in English and Chinese, other foreign language is a plus.
• Strong hotel sales exposure is preferable.