Front Office Leader: Guest Experience & Operations

皇冠假日酒店®及度假村; Hong Kong; On-site; HKD 420,000 - 720,000; Full time

Job summary

皇冠假日酒店®及度假村 in Hong Kong is seeking an experienced Front Office Manager to oversee guest registration, concierge, and reservations, delivering a branded guest experience.

You will lead daily operations, mentor staff, manage budget and labor costs, and ensure compliance with local laws and safety regulations.

The role requires a Bachelor’s degree in Hotel Management or Business Administration, plus 3 years of Front Office/Guest Service and proven management experience; fluent English is essential.

Qualifications

• Bachelor’s degree in Hotel Management or Business Administration with 3 years in Front Office/Guest Service.
• Must speak fluent English; additional languages preferred.
• Management experience required.

Responsibilities

• Oversee front office operations including guest registration, reservations, concierge, and telephone services.
• Lead scheduling, staff development and performance feedback.
• Monitor guest satisfaction and resolve complaints to maintain service standards.
• Manage budget, labor costs and rate strategy.
• Ensure compliance with safety and company policies.

Skills

Fluent English

Education

Bachelor’s degree in Hotel Management or Business Administration

Job description

皇冠假日酒店®及度假村 in Hong Kong is seeking an experienced Front Office Manager to oversee guest registration, concierge, and reservations, delivering a branded guest experience.

You will lead daily operations, mentor staff, manage budget and labor costs, and ensure compliance with local laws and safety regulations.

The role requires a Bachelor’s degree in Hotel Management or Business Administration, plus 3 years of Front Office/Guest Service and proven management experience; fluent English is essential.