Luxury Client Experience Specialist & Brand Ambassador

Richemont (Cartier/Van Cleef); Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Richemont, a leading luxury group, seeks a client advisor in Hong Kong to deliver personalized premium service and create long-lasting relationships with clients. You will greet customers, know the Maison collections, and guide clients through the sale with attentive listening and expert product knowledge.

You will also partner with boutique management to support in-store and offsite events, ensure accurate client data capture, and maintain the highest standards of service while promoting the

Qualifications

• Premium client service experience in luxury retail.
• Strong ability to build long-term relationships and trust.
• Sales-driven with ability to meet/exceed targets.

Responsibilities

• Deliver exceptional in-store client experiences with personalized service.
• Collaborate with Boutique and local management for events and outreach.
• Capture accurate client data to drive engagement and retention.
• Strive to meet or exceed sales targets while adhering to retail guidelines.
• Engage customers, understand needs, and guide them to appropriate pieces.
• Handle negotiations and objections confidently and professionally.
• Support after-sales service and maintain Maison values.
• Stay informed about industry news and competitors.

Skills

Client relationship

Premium service

Sales excellence

Negotiation

Job description

Richemont, a leading luxury group, seeks a client advisor in Hong Kong to deliver personalized premium service and create long-lasting relationships with clients. You will greet customers, know the Maison collections, and guide clients through the sale with attentive listening and expert product knowledge.

You will also partner with boutique management to support in-store and offsite events, ensure accurate client data capture, and maintain the highest standards of service while promoting the