BRAND AMBASSADOR

Richemont Iberia SL; Hong Kong; On-site; HKD 391,000 - 614,000; Full time

Job summary

Richemont seeks a Brand Ambassador in Hong Kong to represent our luxury brands across phone, email, and social channels. You will deliver personalized service, support sales goals, and coordinate with the service team for after-sales needs.

The role requires flexibility in shifts and a keen team player mindset, with strong English, Cantonese and Mandarin language skills.

Qualifications

• Experience in retail sales or customer service in luxury is preferred.
• Excellent written and spoken English; Cantonese and Mandarin are advantageous.

Responsibilities

• Manage inbound and outbound customer interactions across channels with brand information and service.
• Cultivate client relationships through personalized clienteling and drive sales.
• Collaborate with the Customer Service team for repairs and after-sales support.
• Maintain knowledge of Maison & Group activities and competitors.

Skills

English fluency

Cantonese

Mandarin

Customer service

Sales oriented

Team player

Tools

Salesforce

SAP CRM

Job description

The Brand Ambassador serves as the primary contact for eCommerce clients, representing Richemont Brands across various communication channels (telephone, email, social media, etc). This role handles service, sales, and after-sales requests, ensuring adherence to Richemont Quality Standards and embodying our Maisons’ identity and vision. The Brand Ambassador delivers personalized luxury service, accommodating customer inquiries and sales needs in a demanding environment.

KEY RESPONSIBILITIES

I. Client Interaction & Service Management

• Manage inbound and outbound customer interactions, providing brand information, collecting client feedback, and answer diverse customer inquiries regarding product availability, characteristics, and service.
• Cultivate client relationships through exceptional service and personalized clienteling plans.
• Collaborate with the Customer Service team for repairs and after-sales.

II. Sales & Commercial Performance

• Drive sales and achieve objectives through professional client interactions across all channels.
• Utilize selling and negotiation skills to understand client needs and close sales.

III. Data & System Operations

• Process data accurately in systems, adhering to group data security policies.
• Escalate emergency system issues and report findings for system improvement to the team leader.
• Support usability and user acceptance testing for digital platforms, reporting system improvements.

IV. Market & Brand Knowledge

• Stay updated on Maison & Group activities (events, CRM, media) to engage clients.
• Maintain general knowledge of competitors.

V. Professional Conduct & Feedback

• Adhere to company policies and procedures, maintaining a professional Group image.
• Identify and report client satisfaction trends to the team leader.
  

SKILLS

• Fluent in English, Cantonese and Mandarin, with good command of written Chinese and English
• Customer service and sales oriented.
• Conscientious, patient, flexible, polite, and a keen team player.
  

PROFILE

• Experience in retail sales or customer service in the luxury industry, or
• Experience in contact center/e-commerce related activities

• PC Literacy: MS Office, reporting and other Client Relation Centre tools such as Salesforce and SAP CRM are preferred.

• Ability to work flexible shifts