Luxury Client Activation Lead - HK & Macau

Richemont Iberia SL; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Richemont Iberia SL in Hong Kong and Macau seeks a strategy localization professional to lead local client activation aligned with global guidelines. You will tailor client journeys and collaborate with boutique teams to maximize ROI.

The role requires 5+ years in luxury client relationship management, fluency in English and Cantonese, and CRM expertise. You will train Client Advisors, manage campaigns, and ensure data-driven decision making.

Qualifications

• Education: Bachelor’s degree in marketing, communications, business administration, or related field.
• Experience: 5+ years in client relationship management, luxury marketing, or client activation.
• Languages: English and Cantonese mandatory; Mandarin advantageous.
• Proven track record in developing and executing client engagement strategies.
• Understanding of luxury consumer mindset and market dynamics.
• Experience with CRM systems and data-driven marketing.

Responsibilities

• Lead localization and implementation of local client activation strategies for HK & Macau.
• Define 1:1 client journeys across tiers including EIP/VIP experiences.
• Develop localized digital outreach campaigns to drive traffic to boutiques and events.
• Collaborate with Marketing, Retail Operations, Merchandising and Communications.
• Train Client Advisors on daily outreach, luxury manners, and storytelling.
• Manage local CRM data, budgeting, and ROI tracking.

Skills

Client activation

CRM campaigns

Luxury marketing

Multilingual comms

Project management

Education

Bachelor’s degree in marketing/communications/business

Tools

CRM systems

Job description

Richemont Iberia SL in Hong Kong and Macau seeks a strategy localization professional to lead local client activation aligned with global guidelines. You will tailor client journeys and collaborate with boutique teams to maximize ROI.

The role requires 5+ years in luxury client relationship management, fluency in English and Cantonese, and CRM expertise. You will train Client Advisors, manage campaigns, and ensure data-driven decision making.