Client Experience Manager, Hong Kong, Macau & Taiwan

LVMH; Hong Kong; On-site; HKD 150,000 - 210,000; Full time

Job summary

Tiffany & Co. in Hong Kong is seeking a Client Experience Manager to elevate the brand’s global luxury client strategy through world-class hospitality programs and high-touch experiences.

You will conceptualize and execute client engagement initiatives for VIP events, High Jewelry activations, and bespoke gifting, balancing creativity with operational excellence. You will lead regional clienteling development, manage budgets, and coordinate with local teams to ensure a consistent luxury

Qualifications

• 10+ years of experience in luxury hospitality, client experience, event management, or brand marketing.
• Proven experience managing high-profile VIP or ultra-high-net-worth client events.
• Strong project management with ability to lead multiple initiatives in a fast-paced, global environment.
• Budget management, expense tracking, and financial reconciliations across regions.
• Excellent interpersonal and communication skills; travel domestically and internationally.

Responsibilities

• Lead luxury hospitality programs for Blue Book events, High Jewelry activations, and bespoke gifting.
• Curate 5-star accommodations, fine dining, and bespoke cultural experiences aligned with brand positioning.
• Collaborate with local teams to meet global hospitality standards and maintain a consistent luxury experience.
• Develop bespoke gifts and client journey enhancements to reinforce brand storytelling.
• Provide on-site support at key events and manage client experience initiatives across regions.

Skills

Luxury hospitality

VIP events management

Budget management

Project management

Global brand experience

Job description

The Client Experience Manager plays a critical role in elevating the brand’s global luxury client strategy through the development and execution of world-class hospitality programs and high-touch experiences.This position reports to Client Relations, HJ & Watches Director to conceptualize and deliver exceptional client engagement initiatives across VIP events, High Jewelry activations, and bespoke gifting programs.

This role requires a highly organized, strategic, and detail-oriented individual who can seamlessly balance creative vision with operational excellence, financial management, and brand integrity across all client-facing initiatives.

Client Experience & High Jewelry Events

Research, develop, and execute exclusive hospitality offerings for Blue Book events, HJ Caravans, all other activations and ongoing experience programs targeted for top tier clients.

Curate and coordinate 5-star accommodations, fine dining experiences, and bespoke cultural programming aligned with brand positioning

Collaborate with local teams to ensure market-specific activations meet global hospitality standards and deliver a consistent luxury experience worldwide

Conceptualizing and developing bespoke gifts that enhance the High Jewelry client journey and reinforce brand storytelling

Provide on-site support and client experience management during key events, serving as a key point of contact for regional partners, and internal stakeholders

Manage planning and execution of special or bespoke events and client experiences during Blue Book & other HJ events

Develop and grow a clienteling strategy to support High Jewelry business

Drive the regional development of clienteling programs, strategies, and service support for top-tier clients

Build strategies on top tier client outreach and engagement

Drive partnership initiatives within the region, prospecting within key networks to identify and cultivate new high jewelry clients

Define client treatment program within the region, sourcing and producing VIP experiences and gifts, managing orders and allocations.

Not limited by physical assets and functional scope, extend the treatment and experience all through the client journey

Develop client experience enhancements in store, ensuring high-quality execution and monitoring. Experiences inclusive of; Hospitality menus, services & special celebrations

Collaborate with CRM analytics team for client data strategy and support

Study the best practices and competition on the treatment and gifting offering

Budget Management

• S upport financial oversight for the Client Relations, High Jewelry & Watches department
• Track and manage annual and event-specific budgets to ensure alignment with strategic priorities and approved forecasts

Manage budget reclasses to regional markets, ensuring accurate allocation of expenses and timely reconciliation.

Qualifications

• 10+ years of experience in luxury hospitality, client experience, event management, or brand marketing, preferably within luxury retail or high jewelry
• Proven experience managing high-profile, VIP, or ultra-high-net-worth client events with exceptional attention to detail
• Strong project management skills with the ability to lead multiple complex initiatives simultaneously in a fast-paced, global environment.
• Demonstrated experience managing budgets, tracking expenses, and overseeing financial reconciliations across regions
• Exceptional interpersonal and communication skills
• Ability to travel domestically and internationally to support key events and activations

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.

As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

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