Luxury Retail Sales Ambassador

Join; Hong Kong; On-site; HKD 334,800 - 558,000; Full time

Job summary

A luxury retail brand in Hong Kong is seeking a dedicated retail manager to oversee sales activities, enhance customer relationships, and uphold exceptional service standards. Candidates should have at least 3 years of relevant retail management experience, preferably within luxury brands, and a strong commitment to teamwork. Excellent communication skills in Cantonese, English, and Mandarin are essential. This role offers a chance to thrive in a collaborative environment.

Qualifications

• Minimum 3 years relevant retail management or operations experience in luxury brands.
• Strong motivation in becoming a Hermès Ambassador.
• Excellent presentation, interpersonal and communication skills.

Responsibilities

• Responsible for all sales activities in store.
• Build and maintain long-term relationships with customers.
• Assist with inventory and special projects as needed.

Skills

Retail management experience

Customer service

Teamwork

Interpersonal skills

Communication skills

Presentation skills

Motivation

Job description

• Locations Store - HK Landmark Prince's Store - HK Lee Gardens Store - HK Pacific Place Store - HK Harbour City Store - HK Elements
• Legal Employer HERMES ASIA PACIFIC LIMITED
• Posting Date 08/05/2026, 12:52 AM

Details of the job

Responsibilities:

•Responsible for all sales activities in store within Hermès standards of image and services worldwide

•Including identifying customers’ needs, developing client relationships, sales, and delivering post-sales services

•Achieving sales target and maintain high level of customer service, product knowledge and operational procedures

•Build and maintain long-term relationship with customers by providing excellent customer experience

•Proactively receive and recruit walk-in customer, maintain KPI customers

•Assist with inventory and special projects as needed

•Be part of a collaborative and inclusive team

•Other duties as assigned

Requirements:

•Minimum 3 years relevant retail management or operations experience in luxury brands or in similar capacity

•Strong motivation in becoming a Hermès Ambassador and providing excellent customer service

•Strong commitment towards teamwork

•Energetic, passionate and positive working attitude

•Excellent in presentation, interpersonal and communication skills

•Good command of Cantonese, English and Mandarin