Logistics & Customer Service Specialist

Kolb (HK) Ltd; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Kolb (HK) Ltd in Kwun Tong, Hong Kong seeks a full-time Logistics Assistant to support warehouse operations and ensure the smooth movement of goods to customers.

You will handle service calls, coordinate repairs, schedule installations, liaise with overseas suppliers, and assist with claims. Fluency in Cantonese, English and Mandarin is required; familiarity with ERP systems is a plus.

Qualifications

• Fresh graduates or DSE candidates welcome.
• 1-2 years in equipment customer service, handling requests for quotations, purchase orders and scheduling service calls with engineers.
• Fluent in Cantonese, English and Mandarin.
• Experience with ERP systems is an advantage.

Responsibilities

• Handle service calls from customers.
• Coordinate between sales and service team for repair orders.
• Schedule machine installation and preventive maintenance.
• Work closely with overseas suppliers for technical supports of machines and spare parts.
• Report technical issues and handle claims with factories.

Skills

Customer service

Purchase orders

Service coordination

Multilingual

Education

DSE graduate

Tools

ERP system

Job description

Kolb (HK) Ltd in Kwun Tong, Hong Kong seeks a full-time Logistics Assistant to support warehouse operations and ensure the smooth movement of goods to customers.

You will handle service calls, coordinate repairs, schedule installations, liaise with overseas suppliers, and assist with claims. Fluency in Cantonese, English and Mandarin is required; familiarity with ERP systems is a plus.