Global Cross-Border Financing Ops Manager

WeLab Bank; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Benefits offered by this job

Learning and development stipend

Wellness and happiness programs

Open, comfortable office environment

Social activities and team events

Flexible time off

Job summary

WeLab Bank in Hong Kong seeks a capable operations professional to provide daily support for cross-border e-commerce financing customers. You will assist with account openings, credit applications, loan drawdowns, and repayments, while monitoring repayments and resolving issues.

You will handle data securely, consolidate feedback, and help onboarding, activation, and retention to improve customer experience and drive standardization.

Qualifications

• Bachelor’s degree or above in Supply Chain Management, Finance, Business Administration, International Trade, Business English, or a related discipline.
• Minimum of 2 years of relevant work experience in cross-border e-commerce, financial product operations, customer service, or a related function.
• Strong customer service mindset with excellent communication and issue-resolution skills.
• Ability to quickly understand complex processes and communicate them clearly to customers.
• Good data management capabilities with attention to information security, completeness, and accuracy.
• Strong sense of responsibility and execution capabilities, with the ability to work effectively in a multitasking environment.
• Fluency in Cantonese and Mandarin, with basic written and verbal English communication skills to support cross-border business scenarios.

Responsibilities

• Provide daily consultation and operational support to cross-border e-commerce financing customers.
• Support customers throughout account opening, credit application, loan drawdown, and repayment.
• Monitor repayments, provide payment reminders, identify early warning signals, and elevate exceptions.
• Resolve system, account, and transaction issues by coordinating with internal teams.
• Maintain customer information, business data, and operational documentation securely and accurately.
• Consolidate customer feedback and maintain service documentation, operating manuals, and FAQs.
• Support customer onboarding, activation, and retention to enhance customer experience and repeat usage.
• Drive process and system improvements to enhance service efficiency and standardization.
• Prepare documentation for regulatory reviews, audits, and internal inspections.
• Perform other operational and support-related duties as assigned.

Skills

Customer service

Communication

Data management

Multitasking

Cantonese

Mandarin

English basics

Education

Bachelor's degree

Job description

WeLab Bank in Hong Kong seeks a capable operations professional to provide daily support for cross-border e-commerce financing customers. You will assist with account openings, credit applications, loan drawdowns, and repayments, while monitoring repayments and resolving issues.

You will handle data securely, consolidate feedback, and help onboarding, activation, and retention to improve customer experience and drive standardization.