A leading retail chain company in Hong Kong is seeking a Technical Support professional. This role involves providing technical support and troubleshooting to end-users, installing and offering solutions for network, systems, software, and hardware. Candidates must have at least 3 years of experience in network administration and relevant IT certificates like MCSE or CCNA. The ideal candidate should possess excellent analytical, communication, and interpersonal skills and be able to work under pressure.
Qualifications
Certificate holder or above in Information Technology or related discipline, with MCSE or CCNA is preferred.
Minimum 3 years relevant experience in network administration.
A good team player with good analytical, communication and interpersonal skills.
Responsibilities
Provide technical support and troubleshooting to end users.
Install and provide solutions on network, systems, software and hardware.
Arrange remote or on-site support activities during office hours and non-office hours.
Skills
Network administration
Analytical skills
Communication skills
Interpersonal skills
Initiative
Ability to work under pressure
Education
Certificate holder or above in Information Technology
Tools
MCSE
CCNA
Windows systems
UNIX/Linux based systems
Job description
Leading retail chain company in Hong Kong.
Candidates with less experience will be considered as Senior Technical Support.
Job Description
Provide technical support and corresponding troubleshooting to end users
Install and provide feasible solutions on network, systems, software and hardware
Arrange remote or on-site support activities during office hours and non-office hours if needed
Job Requirements
Certificate holder or above in Information Technology or related discipline, with MCSE or CCNA is preferred
Minimum 3 years relevant experience in network administration, Windows and UNIX/ LINUX based systems
Able to work under pressure, initiative, independent and responsible
A good team player with good analytical, communication and interpersonal skills