Landside Operations & Innovation Lead

Hong Kong International Airport; Hong Kong; On-site; HKD 240,000 - 400,000; Full time

Job summary

Hong Kong International Airport is seeking an Operation Officer, Landside Innovation & Operations to support daily operations across SkyPier Terminal, Ground Transportation Centre, car parks and road networks. The role involves patrols, incident response and coordinating with technical teams to maintain service quality.

Fresh graduates are welcome; candidates with an Associate Degree or Higher Diploma or higher may qualify for trainee or officer roles.

Qualifications

• Degree holders are welcome; fresh graduates may be considered.
• Associate Degree / Higher Diploma candidates with required experience may apply.
• Secondary education with sufficient experience may qualify for Trainee role.
• Good communication and interpersonal skills are essential.
• English and Chinese language skills are required; Putonghua is an advantage.

Responsibilities

• Support Landside Duty Manager to monitor day-to-day operations at SkyPier Terminal, Ground Transportation Centre, Car Parks and road network.
• Perform daily patrols and coordinate with technical staff for repairs and maintenance.
• Respond to incidents and communicate with internal and external parties for assistance and solutions.
• Supervise service contractors to ensure quality transport, cleaning and landscaping services.
• Maintain communication with partners and government departments to ensure smooth airport operations.
• Enforce bylaws, conduct investigations and prepare incident reports for management actions.
• Handle daily operation logs and reports.
• Perform ad-hoc tasks as assigned.
• Work on shift duties.

Skills

Teamwork

Communication skills

Interpersonal skills

English & Chinese proficiency

Putonghua advantageous

HK driving license (Class 1)

Education

Bachelor's degree

Associate Degree / Higher Diploma

Secondary education

Job description

Hong Kong International Airport is seeking an Operation Officer, Landside Innovation & Operations to support daily operations across SkyPier Terminal, Ground Transportation Centre, car parks and road networks. The role involves patrols, incident response and coordinating with technical teams to maintain service quality.

Fresh graduates are welcome; candidates with an Associate Degree or Higher Diploma or higher may qualify for trainee or officer roles.