IT Technician

AlphaSights Ltd.; Hong Kong; On-site; HKD 200,000 - 260,000; Full time

Job summary

AlphaSights Ltd. is seeking an IT Technician for a hands-on, entry-level role based on site in Hong Kong.

You will handle first-line end-user support across devices, apps, access, and connectivity, with additional work in office infrastructure, AV, and asset management. From day one you will receive hands-on training and a clear development path, with opportunities to grow into IT Engineer specialties or cybersecurity; the role emphasizes ownership, service orientation, and collaboration within

Qualifications

• Bachelor's degree in STEM or related field.
• Ability to explain technical topics simply and de-escalate calmly.
• Willingness to learn and develop new technical skills in a fast-paced environment.

Responsibilities

• Serve as the first point of contact via service desk and support channels; log, categorize, prioritize, resolve, or escalate with notes.
• Assist with identity & access management tasks (Okta, MFA, basic SSO).
• Troubleshoot collaboration suites (G Suite, MS 365) including password resets and account issues.
• Prepare equipment for Joiner/Mover/Leaver (JML) and manage access changes.
• Troubleshoot macOS/iOS and Windows issues; support Wi-Fi, VPN, printing, and peripherals.
• Deploy and manage devices via Jamf and Intune; follow build standards and audits.
• Track asset inventory and support meeting room AV readiness and office moves.

Skills

Customer-focused communication

Problem solving

Team player

Willingness to learn

Education

Bachelor's degree in STEM or related field

Tools

Jamf

Intune

Okta

Google Workspace

Microsoft 365

Job description

The Role

We are a digital business where continuous uptime and a smooth IT experience are central to our success. We are seeking a proactive, driven IT Technician to join our IT team. This is a fantastic entry-level opportunity for a technically minded individual eager to kick‑start a career in technology. From day one, you will be a key part of the team, learning to manage your time and responsibilities, approaching problems with a positive, service‑oriented mindset, and taking genuine ownership of our IT environment. The majority focus of the role is first‑line end‑user support across devices, applications, access, and connectivity. Other focuses include office infrastructure support such as AV/meeting rooms, asset management, office moves/expansions, and new technology rollouts. You’ll join a fast‑growing, motivated team with clear progression. We provide hands‑on training, modern tooling, and structured development so you can build breadth and depth quickly. This is a full‑time, office‑based role requiring on‑site presence to support colleagues directly.

What You’ll Do

• Serve as the first point of contact via our service desk and support channels (walk‑ups, email, chat): log, categorize, prioritize, resolve, or escalates with clear ticket notes and timely user updates.
• Identity & access (Okta): assist with sign‑in issues, MFA re‑registration, factor resets, and basic SSO troubleshooting; coordinate with identity administrators for changes requiring elevated privileges.
• Collaboration suites (Google Workspace & Microsoft 365): perform email troubleshooting, password resets, account unlocks/suspends, basic group membership updates, and license assignment under least‑privilege roles.
• Joiner/Mover/Leaver (JML): prepare equipment, provision/adjust access, recover assets, and de‑provision accounts in line with policy.
• Endpoint support: troubleshoot macOS/iOS (Apple‑first) and foundational Windows issues: Wi‑Fi/VPN, printing, peripherals, software installs/updates, and device configuration.
• Device deployment & management: enroll and support Macs via Jamf (with Apple Business Manager/Automated Device Enrollment) and Windows devices via Microsoft Intune; follow build standards and compliance checks.
• Asset management: track inventory and assignments, maintain stock levels, and ensure accurate records for audits.
• Meeting room & AV readiness: perform routine checks, provide first‑line support for conference rooms and events, and coordinate vendor engagement when required.
• Office operations: support office moves/expansions and new technology rollouts; perform basic network smart‑hands tasks (e.g., patching/labeling under guidance).
• Knowledge & quality: create/update simple “how‑to” articles and quick‑resolution guides to drive first‑contact resolution and consistent support.

Who You Are

• Bachelor's degree in STEM or related field.
• People‑oriented and emotionally intelligent communicator (in English); able to explain technical topics simply and de‑escalate calmly.
• Positive, team‑oriented, and composed under pressure with a natural willingness to go the extra mile.
• Strong problem‑solver comfortable with ambiguity who takes ownership through to resolution.
• Growth mindset with eagerness to learn and develop new technical skills in a fast‑paced environment.
• Demonstrable passion for technology, especially Apple (macOS/iOS), with a willingness to learn Windows.
• Basic understanding of IT concepts (operating systems) and interest in Okta, Google Workspace, and Microsoft 365 administration.
• Nice to have: CompTIA A+, Apple device support/deployment learning, Okta fundamentals, and Microsoft certifications.

What You’ll Gain

• Meaningful responsibility from day one: own well‑defined problems and see them through to resolution with support from experienced engineers.
• Structured development: hands‑on training and mentorship across Okta, Google Workspace, M365, Jamf, Intune, modern AV, and service‑management practices.
• Certification support: encouragement and resources to pursue industry‑recognised certifications (e.g., CompTIA, Apple, Microsoft).
• Clear progression path: opportunities to advance into IT Engineer, Senior IT Engineer, or specialise in areas like cybersecurity or network administration.
• High‑performance environment: collaborative team culture with high standards, constructive feedback, and continuous improvement.

Work model

Onsite; occasional flexibility for early/late support during moves, rollouts, or maintenance windows.