IT Technical Support Administrator

ASK IT Limited; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

ASK IT Limited in Hong Kong is urgently seeking a client-facing System Analyst to lead technical analysis, specification reviews, and client alignment for a dedicated system implementation project. You will act as the main interface between the development team and end-users, manage expectations, review UI/UX mocks, ensure adherence to functional specs, and coordinate data mapping and system integration.

The ideal candidate has 3–5 years IT experience in system analysis or technical project

Qualifications

• 3–5 years of IT experience with system analysis, requirements gathering, or technical project delivery.
• Excellent verbal and written communication to present ideas clearly and document functional specs.
• Strong client-management and stakeholder liaison skills with ability to align scope.
• Hands-on ability to review prototypes and specify amendment requirements for engineering.
• Analytical, diagnostic and problem-solving skills to identify root causes under tight milestones.
• Immediate or short-notice availability is a strong advantage.

Responsibilities

• Act as the key technical interface between development team and client/end-user.
• Lead client presentations, solution walkthroughs, and technical discussions; address user feedback and align scope.
• Review UI/UX mock-ups and system workflows, provide amendment instructions to engineering, and verify revisions against specs.
• Oversee system integration workflows, data mapping, and interface requirements for interoperability.
• Troubleshoot system-level issues, coordinate defect resolution, and ensure UAT-ready deliverables within deadlines.

Skills

Analytical thinking

Stakeholder management

Verbal communication

Written communication

Requirement gathering

Problem solving

Client liaison

Tools

Data mapping

Defect management

Technical documentation

Job description

We are urgently looking for a client-facing System Analyst to lead the technical analysis, specification review, and client alignment for a dedicated system implementation project. The ideal candidate will combine strong analytical capabilities with exceptional verbal and written articulation, demonstrating the ability to manage demanding end-user requirements, align project scope, and set realistic stakeholder expectations.

Responsibilities:

Act as the key technical and solution interface between the development team and the client/end-user.

Manage client expectations and requirements: lead client presentations, solution walkthroughs, and technical discussions; address challenging user feedback and align project scope effectively.

Review UI/UX mock-ups and system workflows, provide actionable and precise amendment instructions to the engineering team, and verify all revisions against functional specifications.

Oversee system integration workflows, data mapping, and interface requirements to ensure seamless interoperability.

Troubleshoot system-level issues, coordinate defect resolution, and ensure project deliverables meet user acceptance testing (UAT) standards within a tight project delivery window.

Requirements:

3 to 5 years of IT experience, with solid exposure to System Analysis, business requirement gathering, or Technical Project Delivery.

Excellent presentation in speech and writing: Outstanding verbal and written communication skills with the proven ability to present ideas clearly, engage stakeholders persuasively, and produce high-quality functional specifications and documentation.

Strong client-management and interpersonal capabilities: proven track record in liaising with demanding stakeholders, defusing conflicting priorities, and steering scope alignment.

Hands-on ability to review system prototypes/mock-ups, formulate clear specification amendments, and validate software fixes.

Solid analytical, diagnostic, and problem-solving skills to pinpoint root causes quickly within strict project milestones.

Immediate availability or availability on short notice will be a strong advantage.

***Permanent Hong Kong Resident is preferred. Expected Salary in CV is needed for consideration***

All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients.