IT Systems & Network Engineer – Flexible Hours

Spin Master; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Benefits offered by this job

Flexible Work Hours

Comprehensive Benefits

Other fun Perks!

Job summary

Spin Master is seeking an IT support professional in Hong Kong to install, configure and troubleshoot hardware, software and network systems. You will provide end-user assistance, maintain documentation, and collaborate with the regional IT team on projects.

The role requires a BS in CS/IT or related field, plus 3+ years in enterprise network management and system administration. Certifications (MCP, MCDST, MCSE, CCNA) are advantageous and ServiceNow experience is preferred.

Qualifications

• Bachelor degree in Computer Science, Information Technology or related discipline.
• Certifications such as MCP, MCDST, MCSE or CCNA are advantageous.
• Minimum of 3 years of experience in enterprise network management and system administration.
• Experience with LAN/WAN and wireless networks.
• Experience with ticketing systems (e.g., ServiceNow).
• Able to work independently as well as collaboratively.
• Good communication with regional and global teams.
• Good written and spoken communication.

Responsibilities

• Install, configure, and troubleshoot hardware and software systems.
• Provide network support for LAN/WAN and wireless networks; troubleshoot connectivity issues.
• Diagnose and resolve issues in hardware, software, and network systems; guide end-users with solutions.
• Document support requests and resolutions in a ticketing system; maintain inventory records.
• Collaborate with IT team on complex issues and IT projects.
• Stay updated with technology trends and share knowledge with the team.
• Provide prompt technical support to end-users on-site or remotely.

Skills

Enterprise network management

System administration

End-user IT support

LAN/WAN/Wireless

Communication

Team collaboration

Education

Bachelor degree in CS/IT or related

Tools

ServiceNow

Routers & Switches

Job description

Spin Master is seeking an IT support professional in Hong Kong to install, configure and troubleshoot hardware, software and network systems. You will provide end-user assistance, maintain documentation, and collaborate with the regional IT team on projects.

The role requires a BS in CS/IT or related field, plus 3+ years in enterprise network management and system administration. Certifications (MCP, MCDST, MCSE, CCNA) are advantageous and ServiceNow experience is preferred.