IT Systems Engineer & APAC Team Lead

Sailglobal

Hong Kong

On-site

HKD 350,000 - 520,000

Full time

5 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Sailglobal is hiring for an Senior IT Support/Team Lead in Hong Kong. You will provide 1st and 2nd level IT support, manage a small onsite APAC team, and drive ITIL-aligned incident handling and documentation. Strong communication and leadership are essential.

The role requires experience with Windows, Mac OS, Office 365, VPN, SharePoint, and remote troubleshooting, with travel expected as part of duties. On-site in Hong Kong with opportunities to mentor a regional team.

Qualifications

5+ years of work experience in large enterprise companies.
University degree in computer science or equivalent IT experience.
Strong knowledge in User & VIP Support and ITIL methodology.
Proven ability of project and team management.
Familiar with Mac and Windows OS systems.
Travel is required.

Responsibilities

Provide 1st and 2nd level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.
Troubleshooting and resolving single customer issues with Windows
Supporting Microsoft Office, Exchange, VPN, SharePoint, and User Client Hardware, Mobile devices, user accounts and permissions.
Using remote administration tools to resolve issues on desktops, laptops, and printers.
Ensuring proper documentation, notification, tracking, and follow up of all incidents.
Manage and mentor onsite team in Asia Pacific
Update policies, procedure, and documentation relevant to project or operation
Ensure compliance with standards, policies, and processes