IT Systems & Automation Engineer (Support & AI)

NTK Academic Group Limited; Hong Kong; On-site; HKD 335,000 - 580,000; Full time

Benefits offered by this job

5-day work week

Comprehensive training

Medical benefits

Career advancement

Wellness sponsorship

Competitive remuneration

Job summary

NTK Academic Group Limited in Hong Kong seeks an IT System Engineer/Administrator to provide hands-on support, manage networks, and support business apps. You will collaborate with cross-functional teams to implement scalable solutions and develop automation using Python.

AI in IT operations and ML-enabled analytics will be leveraged to enhance monitoring and user experience. The role requires a Bachelor in IT/CS, 3+ years of server and cloud experience, and strong English/Chinese communication.

Qualifications

• Bachelor degree in IT or related field and at least 3 years in system engineering or administration.
• Experience with servers (AD, virtualization), cloud apps (Google Workspace, MS 365, CRM), and OS (Windows/macOS).
• Programming ability (Python preferred) and API integration experience optional.

Responsibilities

• Provide hands-on user support including installation, configuration and troubleshooting of PC hardware and software.
• Manage network infrastructure to ensure connectivity and security across locations.
• Support business applications, overseeing email and internal systems for efficiency.
• Collaborate with cross-functional teams to design scalable solutions and manage projects.
• Develop scripts or small automation tools to improve workflows and system efficiency.
• Leverage AI technologies in IT operations to automate processes and monitor systems.
• Explore ML models and AI analytics to improve monitoring and user experience.
• Perform ad hoc duties and general administrative tasks.

Skills

Customer support

Network administration

Python scripting

Project management

Bilingual English/Chinese

Communication skills

Education

Bachelor's degree in IT/CS

Tools

Active Directory

VMware

Hyper-V

Google Workspace

Microsoft 365

CRM systems

Windows

macOS

Job description

NTK Academic Group Limited in Hong Kong seeks an IT System Engineer/Administrator to provide hands-on support, manage networks, and support business apps. You will collaborate with cross-functional teams to implement scalable solutions and develop automation using Python.

AI in IT operations and ML-enabled analytics will be leveraged to enhance monitoring and user experience. The role requires a Bachelor in IT/CS, 3+ years of server and cloud experience, and strong English/Chinese communication.