IT Support Manager & AI Backend Developer

Madison Pearl Ltd.; Hong Kong; Hybrid; HKD 502,000 - 670,000; Full time

Job summary

Madison Pearl Ltd. in Hong Kong seeks a versatile technology professional for a unique hybrid role splitting 50/50 between IT support management and backend development for AI applications.

This hands-on position has no direct reports and focuses on keeping systems running while building backend solutions powering in-house AI initiatives. The role offers a dynamic blend of ops and development with growth potential.

Qualifications

• 5+ years of experience in IT support and/or software development.
• Solid experience with Windows and MacOS.
• Azure cloud knowledge (administration and/or deployment).
• Backend development skills — Python preferred.
• Fluent English; Cantonese advantageous.

Responsibilities

• Provide general IT support for local and overseas offices.
• Manage IT inventory, including hardware tracking and procurement.
• Maintain and troubleshoot systems across Windows and MacOS environments.
• Support cloud infrastructure on Microsoft Azure.
• Design, build, and maintain backend code for AI applications.
• Collaborate with stakeholders to translate business needs into technical solutions.
• Ensure systems are reliable, secure, and scalable.

Skills

IT support

Backend development

Azure

Python

Windows

MacOS

Fluent English

Cantonese advantageous

Job description

My client is a leading player in the digital supply chain space and, on their behalf, we are seeking a versatile technology professional to join their team in a unique hybrid position split 50/50 between IT support management and backend development for AI applications.

This is a hands-on role with no direct reports — you'll be the go-to person keeping their technology running smoothly while also building the backend systems that power their in-house AI initiatives.

Salary range HKD 45,000 - HKD 60,000 per month depending upon experience

Role:

IT Support (50%):

• Provide general IT support for both local and overseas offices
• Manage IT inventory, including hardware tracking and procurement
• Maintain and troubleshoot systems across Windows and macOS environments
• Support cloud infrastructure on Microsoft Azure
• Design, build, and maintain backend code for AI applications
• Collaborate with stakeholders to translate business needs into technical solutions
• Ensure systems are reliable, secure, and scalable

Requirements:

• 5+ years of experience in IT support and/or software development
• Solid experience with both Windows and Mac OS
• Azure cloud knowledge (administration and/or deployment)
• Backend development skills — Fairly language agnostic but Python would be useful
• A proactive personality — you spot issues before they become problems
• Fluent English required; fluent Cantonese will be advantageous