Hedge Fund- Desktop Support Engineer - HKD 1.5M

PrimePeak Group; Hong Kong; Hybrid; HKD 420,000 - 700,000; Full time

Job summary

PrimePeak Group seeks an experienced desktop support professional to deliver high-quality technology support across its global offices. This hands-on role operates in a fast-paced financial-services environment, assisting business users, senior stakeholders and remote employees with a broad range of workplace technologies.

You will own incidents, user requests, technology rollouts and day-to-day desktop operations, collaborating with global teams and vendors to resolve complex issues and deliver

Qualifications

• Minimum 10 years desktop support experience within financial services.
• Exceptional customer service with strong written and oral communication skills.
• Strong problem-solving skills and high attention to detail.
• Ability to work independently and multi-task in a fast-paced environment.
• Extensive understanding of desktop support standards, hardware and software.
• Knowledge of PowerShell, scripting, automation, and packaging (SCCM) is a plus.
• Travel may be required.

Responsibilities

• Provide end-user and desktop support across multiple global locations, including remote users and senior stakeholders.
• Support and troubleshoot Microsoft Windows and Microsoft 365 environments.
• Manage Active Directory/Exchange Online user accounts, permissions and related services.
• Support virtual desktops via Citrix Cloud and Azure VDI platforms.
• Provide hardware support for HP workstations, Lenovo laptops, and peripherals.
• Support Cisco telephony, UC Manager, and Unity Connection.
• Manage corporate mobile devices via MDM for iOS and Android.
• Assist with video conferencing and collaboration platforms.
• Record and manage service requests using JIRA Service Management.
• Assist with office relocations and technology deployments.
• Maintain asset records and hardware inventory lifecycle.
• Coordinate onboarding/offboarding IT requirements.
• Identify opportunities to improve support processes and automation.

Skills

Desktop support

Customer service

Problem solving

Multitasking

Attention to detail

PowerShell

SCCM

Scripting

Tools

Active Directory

Exchange Online

JIRA Service Management

Citrix Cloud

Azure VDA/VDI

Job description

Our client is seeking an experienced desktop support professional to provide high-quality technology support across its global offices. This is a hands-on position within a fast-paced financial-services environment, supporting business users, senior stakeholders and remote employees across a broad range of workplace technologies.

The successful candidate will combine strong technical expertise with excellent customer-service skills and will take ownership of incidents, user requests, technology rollouts, office projects and day-to-day desktop operations.

Responsibilities:

• Deliver responsive end-user and desktop support to employees across multiple global locations, including remote users and senior stakeholders.
• Support and troubleshoot Microsoft Windows desktop environments and the Microsoft 365 application suite.
• Administer and maintain Microsoft AD and Exchange Online user accounts, permissions and related services.
• Manage and support virtual desktop environments, including Citrix Cloud and Microsoft Azure VDA/VDI platforms.
• Provide hardware support for HP workstations, HP thin clients, Lenovo laptops and associated peripherals.
• Support Cisco telephony solutions, including Cisco IP phones, Unified Communications Manager and Unity Connection.
• Manage and troubleshoot corporate mobile devices across iOS and Android through an enterprise MDM platform.
• Support video-conferencing and collaboration technologies.
• Provide user support for financial-market applications such as Bloomberg Anywhere and Bloomberg Terminal.
• Perform first-line network troubleshooting across DNS, DHCP, connectivity, network performance, VPN and VDI-related issues.
• Record, track and manage service requests through JIRA Service Management, ensuring issues are resolved promptly and documented thoroughly.
• Support office relocations, new office build-outs, desk moves and workplace technology deployments.
• Maintain accurate records for hardware inventory, equipment allocation and the full asset lifecycle.
• Coordinate technology requirements for employee onboarding, internal transfers and offboarding.
• Identify opportunities to strengthen support processes, improve service quality and automate repetitive activities.
• Work closely with global technology teams, vendors and business stakeholders to resolve complex incidents and deliver technology projects.

Requirements:

• Minimum 10 years desktop support experience at financial services industry
• Exceptional customer service with strong written and oral communication skills
• Strong problem-solving skills, high attention to detail and quick to learn both user and system environments
• Ability to work independently and multi-task
• Attention to detail, with commitment to follow through and follow-up
• Extensive understanding of desktop support standards and best practices including related hardware and software
• Knowledge of PowerShell, scripting, automation, and packaging (Microsoft System Center Configuration Manager) is a plus
• Travel may be required