IT Support (Shipping)

Focal Search Pte Ltd; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Job summary

A leading IT solutions provider in Hong Kong is seeking an IT Support Specialist to respond to service requests, incidents, and IT asset management. The ideal candidate will have over two years of experience in a support role, excellent communication skills, and familiarity with Microsoft Office 365 Suite and IT asset management tools. You will ensure smooth operations for IT assets and contribute to enhancing internal procedures. This role offers competitive compensation and opportunities for growth.

Qualifications

• More than two years of experience in a Level 1 or Level 2 support position.
• Strong working familiarity with desktop and laptop hardware.
• Knowledge of issue tracking and resolution ticketing systems.

Responsibilities

• Ensure events and service requests are managed within SLA.
• Review IT asset stock levels and manage asset replacement.
• Oversee the lifecycle of IT assets from acquisition to disposal.

Skills

Written and spoken English

Client focus

Support for Windows and Linux

Familiar with Microsoft Office 365 Suite

Familiarity with IT asset management tools

Support for audio-video conferencing

Tools

ZenDesk

ServiceNow

Endpoint Central

Job description

Responding to Service Requests, Incidents, and Trends

• Ensure that events and service requests are handled successfully and within the SLA (Service Level Agreement) by taking responsibility for them.
• Actively detect recurring problems or service hazards and assist in preventing them to enhance our internal procedures, operations, and customer service.
• Contribute expertise to the team and our self-service portals to aid in incident resolution.

IT Asset Management

• For smooth operations, make sure the projectors and other collaboration tools in the conference room are operating properly.
• Make that all devices are patched and running the most recent versions of the operating system; fix those that don't comply.
• To guarantee a smooth onboarding process, give new or transferred users phones, computers, and other required devices.
• Review IT asset stock levels on a regular basis to make sure the storeroom has enough supplies and to manage asset replacement.
• Oversee the lifecycle of IT assets, from acquisition to disposal, making sure that proper tracking and reporting are done.
• To get the best value for your money, get quotes, oversee the purchase, and invoice for IT equipment and licensing.
• Work together with suppliers to guarantee equipment delivery on schedule, and coordinate with the finance department to guarantee timely payment.

Qualifications:

• Outstanding ability to communicate in written and spoken English
• More than two years of experience in a Level 1 or Level 2 support position
• Excellent client focus identifies wants and comes up with solutions to satisfy them
• Familiarity with the Microsoft Office 365 Suite, specifically with Administration, Teams, Outlook, and Sharepoint
• Strong working familiarity with desktop and laptop hardware and support for Windows and Linux
• Familiarity with Endpoint Central and other IT asset management and automation tools
• Support for audio-video and video conferences
• Knowledge of issue tracking and resolution ticketing systems, such as ZenDesk, ServiceNow, or comparable