IT Support Analyst (25-35K)

Swing Consulting Limited; Hong Kong; On-site; HKD 279,000 - 391,000; Full time

Benefits offered by this job

5-day Work Week

Competitive salary 25-35K

Job summary

Swing Consulting Limited is seeking an onsite-focused support professional to install, configure, test, and troubleshoot systems at events and facilities in Hong Kong. You will manage inventory, logistics, and data reconciliation for both pre- and post-event activities, coordinating with vendors and internal teams.

The role covers application support, maintenance, and user inquiry resolution, with exposure to AWS, Node.js, RESTful APIs, and DevOps practices.

Qualifications

• Higher Diploma or above in Computer Science or related discipline.
• 1+ years of experience in system support or application development.
• Hands-on exposure to networking and printer setup.
• Solid experience with MongoDB queries and aggregation pipelines.
• Practical knowledge of iPads, laptops, networking, Raspberry Pi, and printer configuration.
• Exposure to application development using AWS, Android, iOS, Node.js, GitLab CI, RESTful APIs, DevOps practices, and Linux is a plus.
• Self-motivated, proactive, and able to work independently.
• Strong verbal and written communication skills in Cantonese, English, and Mandarin.

Responsibilities

• Execute onsite setup, configuration, testing, and troubleshooting.
• Manage pre- and post-event inventory, logistics, and data reconciliation.
• Coordinate infrastructure and equipment with vendors and internal teams.
• Maintain ERS applications for stable, secure, and reliable performance.
• Monitor systems and resolve application, data, network, and hardware issues.
• Collaborate with teams and vendors on enhancements, maintenance, UAT, and rollout.
• Handle local and overseas user inquiries through to full resolution.
• Prepare operational, management, and ad-hoc reports.
• Validate data via checks, reconciliation, analytics, and verified attendance records.
• Maintain technical documentation, SOPs, and knowledge-transfer materials.

Skills

MongoDB queries

RESTful APIs

DevOps practices

Linux

Networking

Team collaboration

Verbal and written communication

Education

Higher Diploma or above in Computer Science or related discipline

Tools

AWS

Android

iOS

Node.js

GitLab CI

Job description

Execute onsite setup, configuration, testing, and troubleshooting.

Manage pre- and post-event inventory, logistics, and data reconciliation.

Coordinate infrastructure and equipment with vendors and internal teams.

Application Support & Maintenance:

Maintain ERS applications for stable, secure, and reliable performance.

Monitor systems and resolve application, data, network, and hardware issues.

Collaborate with teams and vendors on enhancements, maintenance, UAT, and rollout.

Handle local and overseas user inquiries through to full resolution.

Reporting, Data Validation & Documentation:

Prepare operational, management, and ad-hoc reports.

Validate data via checks, reconciliation, analytics, and verified attendance records.

Maintain technical documentation, SOPs, and knowledge-transfer materials.

Job Requirements:

Higher Diploma or above in Computer Science or a related discipline.

1+ years of experience in system support or application development, with hands‑on exposure to networking and printer setup.

Solid experience with MongoDB queries and aggregation pipelines.

Practical knowledge of iPads, laptops, networking, Raspberry Pi, and printer configuration.

Exposure to application development using AWS, Android, iOS, Node.js, GitLab CI, RESTful APIs, DevOps practices, and Linux is a plus.

Self‑motivated, proactive, and able to work independently.

Strong verbal and written communication skills in Cantonese, English, and Mandarin.

5-day Work Week

25-35K Depends on Experience