IT Specialist (Windows Infrastructure)

Hong Kong Air Cargo Terminals Ltd; Hong Kong; On-site; HKD 420,000 - 640,000; Full time

Benefits offered by this job

5‑Day work week

Medical benefits

MPF contributions

Birthday leave

Free shuttle bus

Job summary

Hong Kong Air Cargo Terminals Ltd is seeking an IT Infrastructure Administrator to support and optimize our cloud and on‑premises systems. The role covers AD/AAD, Microsoft Azure, SQL Server, Windows Servers, Hyper‑V and VMware, with responsibility for backups, monitoring and documentation.

The candidate will join a team providing 24/7 on‑call production support, coordinate with vendors, and maintain up‑to‑date technical diagrams and inventories. Proficiency in English and Chinese is required.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology or related field.
• 6–8 years of solid IT support experience in sizeable organizations; professional certs such as MCSE, ITIL, or Cloud (Azure/AWS) are a plus.
• Strong proficiency with Microsoft Windows and Azure Cloud platform, Hyper‑V, AD/AAD, M365 (Teams/SharePoint/OneDrive).
• Experience in SQL Server and backup solutions (Veeam) is preferred.

Responsibilities

• Provide support and maintenance for infrastructure systems, including cloud and on‑premises services (VMs, corporate email, M365, storage, backups).
• Assist frontline staff as 2nd tier support.
• Administer and troubleshoot IT infrastructure (AD/AAD, Azure, SQL, Windows Servers, Hyper‑V, VMware, storage).
• Manage backups and monitoring to ensure availability, accessibility, and security.
• Update infrastructure diagrams and accurate inventory records.
• Coordinate projects with external vendors and internal teams.
• Prepare and maintain up‑to‑date technical documentation.
• Provide 24/7 on‑call production support on rotation.

Skills

Windows Server

Azure Cloud

AD/AAD

M365

SQL Server

Veeam Backup

Communication skills

English & Chinese bilingual

Education

Bachelor's degree in Computer Science or IT

Tools

Hyper-V

VMware

MS 365 tools

SharePoint/OneDrive

Job description

• Provide support and maintenance for infrastructure systems, including cloud and on-premises services. (VMs, Corporate email, MS M365 services, storage solutions, and backups…)
• Provide assistance to frontline support staff as 2nd tier support when necessary.
• Responsible for system administration, optimization and troubleshooting of IT infrastructure including but not limited to AD/AAD, Microsoft Azure, SQL, Windows Servers (Hyper‑V and VMWare) and storage.
• Manage systems backup and monitoring to ensure IT infrastructure availability, accessibility, and security.
• Review and update infrastructure documentation and diagrams, maintaining accurate inventory records.
• Manage projects by coordinating with both external vendors and internal parties.
• Prepare and maintain up-to-date technical documentation.
• Provide 24/7 on‑call production support on a rotational basis and ad hoc non-office hours support when necessary.

Key Duties

• Provide support and maintenance for infrastructure systems, including cloud and on-premises services. (VMs, Corporate email, MS M365 services, storage solutions, and backups…)
• Provide assistance to frontline support staff as 2nd tier support when necessary.
• Responsible for system administration, optimization and troubleshooting of IT infrastructure including but not limited to AD/AAD, Microsoft Azure, SQL, Windows Servers (Hyper‑V and VMWare) and storage.
• Manage systems backup and monitoring to ensure IT infrastructure availability, accessibility, and security.
• Review and update infrastructure documentation and diagrams, maintaining accurate inventory records.
• Manage projects by coordinating with both external vendors and internal parties.
• Prepare and maintain up-to-date technical documentation.
• Provide 24/7 on‑call production support on a rotational basis and ad hoc non-office hours support when necessary.

Requirements

• Bachelor’s degree in Computer Science, Information Technology or relevant disciplines.
• 6 to 8 years of solid IT support experience in sizeable organizations, with professional certifications such as MCSE, ITIL, or Cloud (Azure, AWS & etc.) is an advantage.
• Strong proficiency with Microsoft Windows and Azure Cloud platform, Hyper‑V, AD/AAD, M365.(including MS Teams, SharePoint, OneDrive, etc.)
• Experience in SQL Server and backup solutions (Veeam) is preferred.
• Self‑motivated team player with excellent interpersonal, analytical and problem‑solving abilities.
• Customer‑focused with strong communication and interpersonal skills.
• Able to complete the projects and tasks independently and provide progress updates to manager.
• Willingness to learn and assume additional responsibilities assigned by line manager.
• Proficient in both written and spoken English and Chinese.
• Potential candidate with less experience will be also considered as Windows System Administrator.

• 5-Day work week
• Chinese New Year bonus
• discretionary bonus
• transport subsidy
• employer topped‑up MPF contributions
• medical benefits (including family members)
• voluntary dental coverage (including family members)
• life insurance
• birthday leave
• extra annual leave
• marriage leave
• maternity leave
• paternity leave
• newborn baby gift
• sports centre
• free shuttle bus

Hactl’s SuperTerminal 1 is the single largest air cargo terminal in the world: its massive handling systems are the last word in automation and efficiency. Our comprehensive facilities accommodate every kind of cargo. We are accredited under every relevant industry standard. And we accommodate every type of aircraft.

Hactl provides a true one‑stop‑shop: terminal handling, ramp handling, crew transport, documentation, charter flight support and value‑added logistics services.

Hactl’s SuperTerminal 1 is the single largest air cargo terminal in the world: its massive handling systems are the last word in automation and efficiency. Our comprehensive facilities accommodate every kind of cargo. We are accredited under every relevant industry standard. And we accommodate every type of aircraft.

Hactl provides a true one‑stop‑shop: terminal handling, ramp handling, crew transport, documentation, charter flight support and value‑added logistics services.