IT Specialist / Helpdesk (Government onsite) - IC

Classy Wheeler Limited; Hong Kong; On-site; HKD 334,800 - 502,200; Full time

Job summary

A technology services company in Hong Kong is looking for an IT Specialist / Helpdesk professional. The ideal candidate will support IT services on-site with a strong understanding of various IT products. Candidates should hold CCNP and MCSE certifications and have over 4 years of hands-on experience in network administration. This role requires excellent customer and vendor handling skills and the ability to analyze and fulfill customer requirements effectively.

Qualifications

• Over 4-years hands-on working experience in administration and operation of network router, switch, firewall, proxy server, VPN gateway, Windows server, and software distribution systems.

Responsibilities

• Understand and analyze customer requirements for deploying to achieve solution requirements.
• Support and handle customer needs effectively.

Skills

Active Directory

Microsoft System Centre Configuration Manager (SCCM)

Symantec Endpoint Protection (SEP)

Websense proxy appliance

Juniper Firewall/Fortigate Firewall

VMware

Symantec ProxySG gateway

Good customer and vendor handling skills

Education

Cisco Certified Network Professional (CCNP) or equivalent

Microsoft Certified System Engineer (MCSE) or equivalent

Job description

IT Specialist / Helpdesk (Government onsite) - IC

Client Description

Candidates with less experience will be considered as IT Engineer / IT Officer.

Job Description

• The Resident Support Engineer(s) shall possess the following professional qualifications and experience.
• Understand, analyze customer requirements for deploying to achieve solution requirement.
• Strong knowledge of IT products like Active Directory, Microsoft System Centre Configuration Manager (SCCM), Symantec Endpoint Protection (SEP), Websense proxy appliance, Juniper Firewall/ Fortigate Firewall, VM ware, Symantec ProxySG gateway, etc.
• Good customer and vendor handling skills

Job Requirements

• Holder of Cisco Certified Network Professional (CCNP) or equivalent;
• Holder of Microsoft Certified System Engineer (MCSE) or equivalent;
• Over 4-years hands-on working experience in administration and operation of network router, switch, firewall, proxy server, VPN gateway, Windows server and software distribution systems.