IT Service Delivery Manager | 5-Day Week | Global Retail

HR Plus; Hong Kong; On-site; HKD 500,000 - 760,000; Full time

Benefits offered by this job

5-day work week

Job summary

HR Plus is assisting a global premium retailer in hiring an IT Service Manager in Hong Kong. The role focuses on delivering reliable IT services, managing vendor contracts, and optimizing the IT infrastructure to support business needs.

You will lead incident, request, and escalation processes, ensure data security, and collaborate with stakeholders to implement improvements. Fluency in English and Mandarin is required, with immediate availability preferred.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems or related discipline.
• ITIL certification is an advantage.
• 5 years’ experience in managing an IT service delivery function in a multinational environment.
• Strong knowledge of AX 2012 or Dynamics 365 Finance & Operations; LS-retail knowledge is a plus.
• Experience in service operations and managing external service providers.
• Independent, strong communication and relationship management skills.
• Fluent in English and Mandarin, written and spoken.
• Immediate availability preferred.

Responsibilities

• Maintain and optimize local company networks and servers
• Prepare budget and control the cost regarding IT systems
• Oversee data backup and system security operations
• Ensure data is handled, transferred or processed according to legal and company guidelines
• Manage contracts with different vendors and software licenses.
• Monitor IT services team to support and maintaining company IT infrastructure
• Owner of the Incident, Request and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
• Ensure systems, procedures, and methodologies are in place to support outstanding service delivery.
• Lead desktop management teams to facilitate continual improvements in the desktop environment
• Prepare regular performance report in monitoring of service delivery.
• Collaborate with internal stakeholders and team members to build solutions that support business requirements

Skills

Fluent English

Fluent Mandarin

Strong communication

Education

Bachelor’s degree in Computer Science, Information Systems or related discipline

Tools

AX 2012

Dynamics 365 Finance & Operations

LS-retail

Job description

HR Plus is assisting a global premium retailer in hiring an IT Service Manager in Hong Kong. The role focuses on delivering reliable IT services, managing vendor contracts, and optimizing the IT infrastructure to support business needs.

You will lead incident, request, and escalation processes, ensure data security, and collaborate with stakeholders to implement improvements. Fluency in English and Mandarin is required, with immediate availability preferred.