IT Operations Leader - Service Delivery & Projects

Savills Property Management Limited; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Savills Hong Kong is seeking an IT Manager to lead daily IT operations, deliver end‑user support, coordinate infrastructure, and manage vendor relationships across our offices and managed properties. You will drive governance, project coordination, and continuous improvement to ensure reliable technology services that support the business.

The role requires hands‑on expertise in Microsoft 365, Windows, networking, servers, cloud services, and enterprise applications, with strong English and

Qualifications

• University graduate in Computer Science, Information Technology, Information Systems, or related discipline.
• Typically 5 years or above of relevant IT experience, including solid exposure to IT operations, service delivery, infrastructure support, end‑user computing, vendor management, and project coordination.
• Strong hands‑on understanding of Microsoft 365, Windows desktop environment, endpoint support, networking fundamentals, servers, cloud services, and common enterprise applications.
• Proven experience managing IT incidents, service requests, operational support processes, user escalations, and small to medium‑sized IT projects.
• Good knowledge of IT governance, cybersecurity awareness, change control, asset management, documentation, and audit‑related operational controls.
• Practical mindset toward innovation, automation, process improvement, and adoption of new technologies to enhance service quality and business efficiency.
• Strong organisational, analytical, vendor management, and problem‑solving skills, with the ability to balance daily operational demands, project delivery, and longer‑term improvement initiatives.
• Excellent communication and stakeholder management skills, with fluency in written and spoken English and Chinese (Cantonese and/or Mandarin).

Responsibilities

• Lead and supervise daily IT operations, ensuring smooth delivery of end‑user support, workplace technology services, infrastructure coordination, and business application support.
• Manage incidents, service requests, problem resolution, and operational escalations to ensure timely response, proper prioritisation, and effective communication with users and stakeholders.
• Coordinate with internal IT teams, regional support teams, vendors, and service providers to maintain system availability, network stability, hardware support, software deployment, and operational continuity.
• Support and manage IT projects, including planning, requirement gathering, timeline tracking, resource coordination, user communication, testing support, implementation follow‑up, and post‑launch review.
• Identify opportunities to simplify processes, automate routine tasks, improve user experience, and introduce practical technology solutions that support business productivity and operational efficiency.
• Monitor IT service performance, support queues, recurring issues, and operational risks, and implement practical improvements to enhance efficiency, reliability, and user satisfaction.
• Support IT asset management, procurement coordination, license tracking, inventory control, lifecycle planning, and related administrative processes.
• Ensure IT operations and projects comply with internal policies, security requirements, audit standards, change management procedures, and regional or corporate governance expectations.
• Prepare operational and project reports, service updates, risk summaries, issue logs, progress updates, and management dashboards to provide clear visibility of IT performance and outstanding actions.
• Coach and guide support staff where applicable, promoting teamwork, accountability, service discipline, innovation mindset, and a customer‑focused approach within the IT function.

Skills

Microsoft 365

Windows desktop environment

Endpoint support

Networking fundamentals

Servers

Cloud services

Enterprise applications

IT governance

Cybersecurity awareness

Change control

Documentation

Vendor management

Project coordination

English & Chinese communication

Education

Bachelor's degree in Computer Science or related

Job description

Savills Hong Kong is seeking an IT Manager to lead daily IT operations, deliver end‑user support, coordinate infrastructure, and manage vendor relationships across our offices and managed properties. You will drive governance, project coordination, and continuous improvement to ensure reliable technology services that support the business.

The role requires hands‑on expertise in Microsoft 365, Windows, networking, servers, cloud services, and enterprise applications, with strong English and