24/7 IT Service Delivery Manager

Hactl - Hong Kong Air Cargo Terminals Limited; Hong Kong; On-site; HKD 700,000 - 1,000,000; Full time

Benefits offered by this job

Chinese New Year bonus

managerial bonus

transport subsidy

employer topped-up MPF contributions

medical benefits (including family)

voluntary dental coverage (including)

life insurance

birthday leave

extra annual leave

marriage leave

maternity leave

paternity leave

newborn baby gift

sports centre

free shuttle bus

Job summary

Hong Kong Air Cargo Terminals Limited (Hactl) is seeking an IT Service Delivery Manager to lead 24/7 end-user computing and IT service operations under ITIL. You will manage in-house and outsourced teams, drive a strategic roadmap, and align with business stakeholders to ensure reliable, high-quality IT services for office and warehouse environments.

The ideal candidate has a solid track record in service delivery, 8+ years of experience, ITIL certification, and strong vendor & stakeholder

Qualifications

• Degree in Computer Science, Information Technology or related discipline.
• 8+ years of proven IT service desk or service delivery experience, preferably in 24/7 operations.
• ITIL certification and prior ITSM implementation/operational experience preferred.
• Strong supervisory, vendor management and stakeholder management skills.

Responsibilities

• Lead and manage in-house and outsourced IT support to deliver 24/7 deskside service.
• Develop and drive end-user computing roadmap for desktops, laptops, mobile devices and software.
• Evaluate, select, and implement end-user computing solutions.
• Oversee budget planning for IT service delivery and procurement processes.
• Ensure SLAs are met and monitor service performance with stakeholders across departments.
• Collaborate with infrastructure, security and other IT teams to ensure seamless delivery.

Skills

Supervisory

Vendor management

Stakeholder management

Continuous improvement

ITIL knowledge

Education

Bachelor’s degree in Computer Science/IT or related

Job description

Hong Kong Air Cargo Terminals Limited (Hactl) is seeking an IT Service Delivery Manager to lead 24/7 end-user computing and IT service operations under ITIL. You will manage in-house and outsourced teams, drive a strategic roadmap, and align with business stakeholders to ensure reliable, high-quality IT services for office and warehouse environments.

The ideal candidate has a solid track record in service delivery, 8+ years of experience, ITIL certification, and strong vendor & stakeholder