IT Operations Leader – Service Delivery & Projects

第一太平戴維斯物業管理有限公司; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

Savills Hong Kong is seeking an experienced IT Manager to lead daily operations, oversee user support, infrastructure coordination, and project delivery across the organization. The role emphasizes service quality, incident management, and stakeholder communication in a fast-paced real estate services environment.

The ideal candidate has strong hands-on IT operations experience, vendor management skills, and a proactive mindset to drive continuous improvement while ensuring compliance with

Qualifications

• University graduate in Computer Science, Information Technology, Information Systems, or related discipline.

Responsibilities

• Lead and oversee daily IT operations, ensuring smooth delivery of end-user support, workplace technology services, infrastructure coordination, and business application support.
• Manage incidents, service requests, problem resolution, and operational escalations to ensure timely response, proper prioritisation, and effective communication with users and stakeholders.
• Coordinate with internal IT teams, regional support teams, vendors, and service providers to maintain system availability, network stability, hardware support, software deployment, and operational continuity.
• Support and manage IT projects, including planning, requirement gathering, timeline tracking, resource coordination, user communication, testing support, implementation follow-up, and post-launch review.
• Identify opportunities to simplify processes, automate routine tasks, improve user experience, and introduce practical technology solutions that support business productivity and operational efficiency.
• Monitor IT service performance, support queues, recurring issues, and operational risks, and implement practical improvements to enhance efficiency, reliability, and user satisfaction.
• Support IT asset management, procurement coordination, license tracking, inventory control, lifecycle planning, and related administrative processes.
• Ensure IT operations and projects comply with internal policies, security requirements, audit standards, change management procedures, and regional or corporate governance expectations.
• Prepare operational and project reports, service updates, risk summaries, issue logs, progress updates, and management dashboards to provide clear visibility of IT performance and outstanding actions.
• Coach and guide support staff where applicable, promoting teamwork, accountability, service discipline, innovation mindset, and a customer-focused approach within the IT function.

Skills

Microsoft 365

Windows desktop

Networking fundamentals

Cloud services

End-user computing

Vendor management

Project coordination

IT operations

Cybersecurity awareness

Leadership

English

Cantonese/Mandarin

Education

Bachelor's degree in Computer Science / IT / IS

Tools

Microsoft 365

Windows Server

Cloud platforms

Job description

Savills Hong Kong is seeking an experienced IT Manager to lead daily operations, oversee user support, infrastructure coordination, and project delivery across the organization. The role emphasizes service quality, incident management, and stakeholder communication in a fast-paced real estate services environment.

The ideal candidate has strong hands-on IT operations experience, vendor management skills, and a proactive mindset to drive continuous improvement while ensuring compliance with