IT Manager – Microsoft 365 & Business Operations

Occasions Asia Pacific 天機亞太集團; Hong Kong; On-site; HKD 420,000 - 800,000; Full time

Benefits offered by this job

5 days work week

Medical plan

Dental insurance after probation

Job summary

Occasions Asia Pacific 天機亞太集團 is seeking a proactive IT Manager to oversee the daily reliability, administration, security and continuous improvement of our digital workplace. You will own Microsoft 365, Teams, user access, IT service delivery, SaaS applications, vendor coordination and IT projects in a fast-paced marketing environment.

This role focuses on business systems and end-user support rather than hardware repair or infrastructure engineering, requiring strong communication and

Qualifications

• Bachelor’s degree in IT, Computer Science, Business Information Systems or related discipline; relevant experience considered.
• At least 5 years’ relevant experience in IT operations, IT support, M365 administration, or similar.
• Hands-on experience administering M365 components (Teams, Exchange Online, SharePoint, OneDrive) and licences.
• Proven ability to manage user access, onboarding/offboarding, licences, and outsourced vendors.
• Strong IT security understanding: MFA, access control, data protection, backups and incident escalation.
• Excellent communication and stakeholder-management skills; service-oriented for non-technical users.
• Good project coordination and documentation skills; able to manage priorities and budgets.
• English and Chinese proficiency; Cantonese/Putonghua preferred.

Responsibilities

• Administer and support Microsoft 365 and Teams; manage accounts, licences and settings.
• Oversee IT onboarding, access provisioning and offboarding; manage roles and password resets.
• Maintain Teams governance, external/guest access, and collaboration practices.
• Provide first- and second-line help desk support for M365, Teams, email, files and SaaS.
• Coordinate with MSPs and vendors; monitor SLAs and escalate issues as needed.
• Maintain security practices: MFA, access controls, backup, and endpoint management with external vendors.
• Partner with departments to improve workflows, reporting, and SaaS usage across tools.
• Document IT procedures, create user guides, and report updates to management.
• Track budgets, licences, SaaS subscriptions and renewal dates; identify cost-saving opportunities.

Skills

IT operations

Stakeholder management

Service-oriented support

Troubleshooting

English/Chinese bilingual

Education

Bachelor’s degree in IT/CS/BI

Tools

Microsoft 365

Teams

Exchange Online

SharePoint

OneDrive

Power Automate

Power BI

Entra ID / Intune

Job description

Founded in 1987, Occasions Asia Pacific is a leading comprehensive and integrated communications group with insightful knowledge of China’s fast-changing political & and consumer landscape. Our unrivaled exclusive relationships with government, brands, influencers, business & social communities in Hong Kong and Mainland China and abroad empower us to be a highly respected and trusting partner to global brands looking to gain presence in Asia. From brand consulting, creative, PR, social media, digital marketing to experiential events and lifestyle experiences curation, we offer 360-degree services across luxury lifestyle, arts & culture, tourism & hospitality, retail & property sectors. Driven by professionalism, integrity, and relentless pursuit to excellence, our culturally diverse team of experts integrate creativity, artistic sensibility and the power of data-insights to deliver innovative bespoke campaigns to our clients. Headquartered in Hong Kong, we have branch offices in Macau, Beijing, Shanghai and Singapore.

About the Role

We are looking for a proactive, service-oriented IT Manager to oversee the day-to-day reliability, administration, security and continuous improvement of our digital workplace. You will own Microsoft 365, Microsoft Teams, user access, IT service delivery, SaaS applications, vendor coordination and operational IT projects in a fast-paced marketing environment. This role focuses on business systems and user support rather than hardware repair or infrastructure engineering.

Key Responsibilities

• Microsoft 365 & Teams: Administer and support Microsoft 365, including Teams, Exchange Online, SharePoint, OneDrive, user accounts, groups, permissions, licences and collaboration settings.
• User lifecycle: Manage IT onboarding, access provisioning, role changes, password resets, offboarding and timely removal of access.
• Teams governance: Maintain appropriate team/channel structure, external and guest access, permissions and collaboration practices.
• Help desk support: Oversee daily IT support and provide hands-on first- and second-line support when needed for Teams, Microsoft 365, email, shared files, video conferencing and common SaaS applications.
• Vendor management: Act as the key contact for managed-service providers and technology vendors; monitor service levels, coordinate escalation and follow through on issue resolution.
• Security & data protection: Maintain sound access controls, MFA and user-security practices; coordinate backup,recovery, endpoint management and cyber-security arrangements with external vendors.
• Business systems: Partner with departments to improve workflows, collaboration, reporting, document management and use of SaaS, marketing and productivity tools.
• Projects & documentation: Coordinate IT and digital-workplace projects, maintain user guides and IT procedures, and provide clear operational updates to management.
• Budget & subscriptions: Monitor IT expenditure, licences, SaaS subscriptions, contracts and renewal dates; identify practical cost-saving opportunities.

Requirements

• Bachelor’s degree in IT, Computer Science, Business Information Systems or a related discipline; relevant experience may be considered in place of formal qualifications.
• At least 5 years’ relevant experience in IT operations, IT support, Microsoft 365 administration, systems administration or a similar role.
• Hands-on experience administering Microsoft 365, particularly Teams, Exchange Online, SharePoint, OneDrive, user accounts, groups, permissions and licences.
• Practical experience supporting Microsoft Teams, including meetings, channels, file collaboration, permissions, external collaboration and common end-user issues.
• Experience managing user access, onboarding/offboarding, software licences, IT support requests and outsourced IT vendors or managed-service providers.
• Sound understanding of IT security fundamentals, including MFA, access control, phishing risks, secure file sharing, data protection, backup and incident escalation.
• Strong troubleshooting, communication and stakeholder-management skills, with a service-oriented approach to supporting non-technical users.
• Good project coordination and documentation skills, with the ability to manage priorities, deadlines, vendors and budgets.
• Proficiency in written and spoken English and Chinese; Cantonese and Putonghua are preferred.

Preferred

• Experience in a marketing agency, creative agency, professional-services firm or other client-service environment.
• Familiarity with Microsoft Entra ID, Intune, Defender, Power Automate, Power BI or similar digital-workplace tools.
• Experience supporting hybrid teams and a range of SaaS applications used for project management, marketing, collaboration or client service.
• Relevant Microsoft 365, Teams or ITIL certification is an advantage.

We offer excellent opportunities and package to successful candidate.

• (includes 5 days work -week, medical plan and dental insurance after probation, etc.)

All personal data collected will be kept strictly confidential and only be used for recruitment.