IT Helpdesk Officer – End-User Support & Troubleshooting

BDO Limited; Hong Kong; On-site; HKD 201,000 - 335,000; Full time

Job summary

BDO Limited in Hong Kong is seeking an IT Support / Helpdesk Officer to provide first-line technical support to internal users. You will resolve issues, maintain IT equipment, and support business applications.

The ideal candidate has strong troubleshooting, service orientation, and good communication; Windows 10/11, Microsoft 365, printers; 2 years' experience; English, Cantonese advantageous. We offer equal opportunity and career development.

Qualifications

• Diploma or Degree in IT, CS or related discipline.
• Minimum 2 years in IT Helpdesk/Desktop/Technical Support.
• Experience in a professional services environment is advantageous.
• Strong customer service and communication skills.

Responsibilities

• Provide first-level IT support to end users via phone, email, remote support and onsite assistance.
• Escalate complex issues to senior IT staff or external vendors when necessary.
• Track and document all support activities through the helpdesk ticketing system.
• Install, configure, and maintain desktops, laptops, monitors, printers, and peripheral devices.
• Support Windows operating systems and Microsoft 365 applications.
• Assist users with account access, password resets, and basic application troubleshooting.
• Maintain accurate inventory records of IT assets and software licenses.
• Assist with antivirus, endpoint protection, patch management, and security awareness initiatives.
• Support and act towards the BDO Global Vision

Skills

Customer service

Communication

Problem-solving

Team player

English

Cantonese

Mandarin

Education

Diploma or Degree in IT/CS

Tools

Windows 10/11

Microsoft 365

Printers/Scanners

IT ticketing systems

Remote support tools

Job description

BDO Limited in Hong Kong is seeking an IT Support / Helpdesk Officer to provide first-line technical support to internal users. You will resolve issues, maintain IT equipment, and support business applications.

The ideal candidate has strong troubleshooting, service orientation, and good communication; Windows 10/11, Microsoft 365, printers; 2 years' experience; English, Cantonese advantageous. We offer equal opportunity and career development.