IT Facility Support Officer

ADECCO Personnel Limited; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

ADECCO Personnel Limited's client in Hong Kong is seeking an IT Facility Support Officer to manage daily office facilities, respond to incidents and coordinate maintenance with vendors. You will support IT devices and CCTV systems, ensuring security policies and safety standards are followed.

Ideal candidates hold a related degree and 2+ years in facilities or IT support, with strong communication and hands-on troubleshooting skills.

Qualifications

• Bachelor’s degree in Facilities Management, IT, Engineering or related field.
• 2+ years’ experience in facilities operations, building maintenance or IT support.
• Hands-on troubleshooting for CCTV, access control, HVAC and electrical basics.
• Experience coordinating vendors and contractors to meet timelines.
• Strong communication with management, staff and vendors.
• Organized, proactive and able to work under pressure.

Responsibilities

• Routine inspections of office areas, meeting rooms and devices; maintain asset register.
• Respond to facility incidents and coordinate temporary and permanent fixes.
• Raise and track work orders; liaise with vendors and technicians; verify repairs.
• Assist renovation planning by coordinating schedules and vendors.
• Provide basic IT device and CCTV first-line support and health checks.

Skills

Facilities coordination

IT support

Vendor management

Communication

Problem solving

On-site inspection

Education

Bachelor’s degree in Facilities Management

Bachelor’s degree in IT/Engineering

Tools

CCTV systems

Access control systems

HVAC monitoring software

Job description

Our client is a well known Global company in HK and they are looking for a IT Facility Support Officer to cope with their business.

Responsibilities

• Routine inspections & property management — Conduct regular checks of office areas, meeting rooms and devices (printers, phones, UPS, AV, CCTV); maintain the asset register (location, condition, tags, warranty) and log issues for action.
• Incident response & ad hoc support — Receive and respond to facility incidents and complaints (ceiling water leakage, AC water leakage, AC temperature control, toilet blockage, lighting failures); implement immediate containment measures and coordinate permanent fixes.
• Repair & maintenance coordination — Raise and track work orders, appoint and liaise with vendors or internal technicians, follow up on repairs until completion and verify quality against service standards.
• Renovation planning & scheduling — Support office renovation activities by contacting and managing vendors, preparing and communicating schedules, coordinating on‑site work to minimize disruption and ensuring handover with punch‑list completion.
• IT device & CCTV first‑line support — Provide basic troubleshooting and setup for CCTV and access control health, coordinate repairs/updates and handle routine recording or access requests in line with security policies.

Requirements

• Education & experience — Bachelor’s degree in Facilities Management, IT, Engineering or related field, plus 2+ years’ combined experience in facilities operations, building maintenance or IT support.
• Technical knowledge — Practical understanding of HVAC, plumbing and electrical basics; familiarity with CCTV, access control and common IT peripherals; ability to perform hands‑on troubleshooting and supervise vendor work.
• Vendor & project coordination skills — Proven ability to manage external contractors, obtain quotes, monitor schedules and ensure timely completion of maintenance and renovation tasks.
• Communication & customer service — Strong verbal and written communication to liaise with MG management office, staff and vendors; service‑oriented approach to handling complaints and keeping stakeholders informed.
• Personal attributes & availability — Organized, proactive and able to prioritize under pressure; physically able for on‑site inspections and occasional after‑hours emergency response; adherence to health, safety and data‑privacy practices.