IT Application Support Lead (Helpdesk & Ops)

Hong Kong Cyberport Management Co Ltd; Hong Kong; Presencial; HKD 167.000 - 257.000; Jornada completa

Descripción de la vacante

Hong Kong Cyberport Management Co Ltd in Hong Kong is seeking an Assistant Manager - IT Application Technical Support to oversee daily application operations, user support, and project coordination for our sandbox programme. You will handle helpdesk inquiries, portal access, and onboarding tasks.

The role requires a IT-related diploma or higher, familiarity with API platforms and testing tools like Postman, and fluency in English and Cantonese.

Formación

• Diploma or higher in IT/CS or related field.
• Familiar with API platforms and web portals.
• Experience with API testing tools like Postman is a plus.
• Fluent in English and Cantonese; 2+ years in IT helpdesk/service.

Responsabilidades

• Provide first-line helpdesk support via email and phone.
• Handle portal access onboarding and general technical issues.
• Perform routine operational checks and monitor the API Sandbox Developer Portal.
• Support project coordination and deployment activities.

Conocimientos

Communication skills

Team collaboration

Attention to detail

Multitasking

Bilingual English/Cantonese

Educación

Diploma or above in IT/CS

Herramientas

Postman

API Testing

Descripción del empleo

Hong Kong Cyberport Management Co Ltd in Hong Kong is seeking an Assistant Manager - IT Application Technical Support to oversee daily application operations, user support, and project coordination for our sandbox programme. You will handle helpdesk inquiries, portal access, and onboarding tasks.

The role requires a IT-related diploma or higher, familiarity with API platforms and testing tools like Postman, and fluency in English and Cantonese.