Application Support Analyst — ITIL Pro, Flexible Work

Computershare; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Benefits offered by this job

Flexible work

Health & wellbeing

Share purchase plan

Team events

Job summary

Computershare is seeking an Application Support Analyst in our Hong Kong office. You will troubleshoot issues, support daily business requirements, and provide analysis and recommendations on existing IT solutions to ensure high-quality service for our clients.

You'll work with Service Management and Development teams, applying ITIL principles for change, release, incident and problem management. Experience with SQL Server, Oracle DB, and web technologies is desirable.

Qualifications

• 3–5 years in a relevant business or IT related support role.
• Strong analytical, troubleshooting and debugging skills.
• Good communication and interpersonal skills, including with international clients.

Responsibilities

• Troubleshoot issues and manage incidents to resolution.
• Perform data and system analysis for support requests.
• Manage changes, releases, and production upgrades.
• Collaborate with Development, Infrastructure and external Vendors to improve services.

Skills

SQL/T-SQL

ITIL knowledge

DevOps concepts

Web technologies

Customer facing

Tools

Oracle DB

HTML/CSS/JS

Job description

Computershare is seeking an Application Support Analyst in our Hong Kong office. You will troubleshoot issues, support daily business requirements, and provide analysis and recommendations on existing IT solutions to ensure high-quality service for our clients.

You'll work with Service Management and Development teams, applying ITIL principles for change, release, incident and problem management. Experience with SQL Server, Oracle DB, and web technologies is desirable.