Assistant Manager - IT Application Technical Support (Ref# AMITATS261106J)

Hong Kong Cyberport Management Co Ltd; Hong Kong; On-site; HKD 167,000 - 257,000; Full time

Job summary

Hong Kong Cyberport Management Co Ltd in Hong Kong is seeking an Assistant Manager - IT Application Technical Support to oversee daily application operations, user support, and project coordination for our sandbox programme. You will handle helpdesk inquiries, portal access, and onboarding tasks.

The role requires a IT-related diploma or higher, familiarity with API platforms and testing tools like Postman, and fluency in English and Cantonese.

Qualifications

• Diploma or higher in IT/CS or related field.
• Familiar with API platforms and web portals.
• Experience with API testing tools like Postman is a plus.
• Fluent in English and Cantonese; 2+ years in IT helpdesk/service.

Responsibilities

• Provide first-line helpdesk support via email and phone.
• Handle portal access onboarding and general technical issues.
• Perform routine operational checks and monitor the API Sandbox Developer Portal.
• Support project coordination and deployment activities.

Skills

Communication skills

Team collaboration

Attention to detail

Multitasking

Bilingual English/Cantonese

Education

Diploma or above in IT/CS

Tools

Postman

API Testing

Job description

Assistant Manager - IT Application Technical Support (Ref# AMITATS261106J)

We are seeking a motivated and customer-oriented team member to provide daily application operations and user support of our sandbox programme. This role supports user helpdesk, application operations and project coordination, and is required relevant experience in advising API integration and digital identity solutions.

Key Responsibilities:

• Provide first-line helpdesk support via email and phone during office hours.
• Handle user enquiries related to portal access, onboarding, and general technical issues.
• Assist with user registration processing, including basic verification of submitted documents (e.g. Business Registration).

Application Operations

• Perform routine operational checks and basic monitoring of the API Sandbox Developer Portal.
• Assist in incident logging, basic troubleshooting, and follow defined escalation procedures.
• Support content updates on the portal as required.
• Collect system usage statistics and assist in preparing regular reports.
• Report any system abnormalities or potential security issues according to internal procedures.

Project Administrative Support

• Support project coordination and administrative tasks under the sandbox programme, such as tracking actions, documentation and schedules.
• Assist in testing application enhancements and supporting deployment activities with guidance from senior team members.
• Perform any other ad hoc duties as assigned.

Requirements

• Diploma or above in Information Technology, Computer Science, or related field.
• Basic understanding of API platforms, web portals, or application operation
• Familiarity with API testing tools (e.g. Postman) is an advantage
• Awareness of basic cybersecurity and access control concepts
• Strong communication skills with the ability to explain technical issues to non-technical users.
• Detail-oriented, well-organised, and able to manage multiple tasks effectively
• Fluent in spoken and written English and Cantonese
• 2+ years of experience in IT user helpdesk and support, application operations and support.

**The position is on a 12-month temporary contract, renewal depends on performance and operation needs.**

Further information about the Cyberport is available at http://www.cyberport.hk/

Information Technology Services 101-1,000 employees

Cyberport is a creative digital community with more than 2100 community members. It is managed by Hong Kong Cyberport Management Company Limited which is wholly-owned by the Government of the Hong Kong Special Administrative Region. With a vision to build a legacy of entrepreneurial excellence that establishes Cyberport as a leading global innovation and technology hub, Cyberport is committed to facilitating the local economy by nurturing digital industry start-ups and entrepreneurs, driving collaboration to pool resources and create business opportunities, and accelerating digital adoption through strategic initiatives and partnerships and venture capital investment.

Cyberport is a creative digital community with more than 2100 community members. It is managed by Hong Kong Cyberport Management Company Limited which is wholly-owned by the Government of the Hong Kong Special Administrative Region. With a vision to build a legacy of entrepreneurial excellence that establishes Cyberport as a leading global innovation and technology hub, Cyberport is committed to facilitating the local economy by nurturing digital industry start-ups and entrepreneurs, driving collaboration to pool resources and create business opportunities, and accelerating digital adoption through strategic initiatives and partnerships and venture capital investment.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• What is your highest level of education?
• Which of the following languages are you fluent in?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Account Management Manager?