(Senior) Business Analyst (1-year contract)

AXA Hong Kong and Macau; Hong Kong; On-site; HKD 357,000 - 502,000; Full time

Job summary

AXA Hong Kong and Macau invites a (Senior) Business Analyst to join on a 12-month contract. You will gather and document business requirements for a new core policy administration system and customer portal, and support UAT to ensure alignment with business needs.

You will craft BRDs, SOPs, and process maps, liaise with stakeholders, and help plan project activities to meet timelines. The role emphasizes data-driven analysis and collaboration within a dynamic insurance environment.

Qualifications

• University graduate in business administration, statistics, quantitative analysis or related disciplines.

Responsibilities

• Assist in gathering and documenting business requirements for the creation and implementation of a new core policy administration system and customer portal.

Skills

Strong communication skills

Analytical and problem-solving

Organized, self-initiative and a good

Microsoft Office proficiency

Microsoft Power Platform

Education

University degree in business administration, statistics, quantitative analysis or related disciplines

Tools

Microsoft Office

Power Platform

Job description

(Senior) Business Analyst (1-year contract)

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

Responsibilities:

• Assist in gathering and documenting business requirements for the creation and implementation of a new core policy administration system and customer portal.
• Participate in User Acceptance Testing (UAT) to validate that system functionalities meet business specifications.
• Support the drafting of Operations Manuals, Standard Operating Procedures, process maps, workflows, and guidelines.
• Write and maintain Business Requirement Documents (BRDs) to facilitate project clarity and direction.
• Communicate effectively with stakeholders to gather feedback and provide updates on project progress.
• Assist with planning and organizing project activities, ensuring alignment with timelines and deliverables.
• Contribute to the Requests for Proposals (RFPs) process, collaborating with various teams to ensure comprehensive submissions.
• Identify business requirements and opportunities for process improvements.
• Review IT documents such as Functional Specifications to ensure alignment of user requirements between IT and end-users.

Qualifications:

• University graduate in business administration, statistics, quantitative analysis or related disciplines
• 2-4 years' experience in business analysis or life insurance industry; less experienced candidates will be considered as Business Analyst
• Track record of process optimization and automation
• Strong communication skills - written and spoken
• Strong analytical and problem-solving skills
• Organized, self-initiative and a good team player
• Proficient in Microsoft Office and Microsoft Power Platform applications