Insurance Ops Transformation Lead – Digital & AI

aia; Hong Kong; On-site; HKD 600,000 - 800,000; Full time

Job summary

AIA in Hong Kong is looking for a leader in Operations Transformation to deliver initiatives that enhance operational efficiency and customer experiences. This role requires at least 7 years of experience in life insurance operations, strong stakeholder management abilities, and a proactive approach towards continuous improvement.

The ideal candidate will engage with cross-functional teams, manage projects using agile practices, and possess exceptional communication skills in English and Chinese (Cantonese and Mandarin).

Qualifications

• At least 7 years of experience in life insurance operations.
• Strong domain knowledge in life insurance operations and regulatory compliance.
• Experience in AI-enabled solutions and process optimization.

Responsibilities

• Lead project execution for insurance operation support and transformation.
• Gather and analyze business requirements for accurate solution design.
• Manage end-to-end project delivery using agile methodologies.

Skills

Business analysis

Digital transformation

Stakeholder management

Proactive ownership

Customer centricity

Education

University degree

Job description

AIA in Hong Kong is looking for a leader in Operations Transformation to deliver initiatives that enhance operational efficiency and customer experiences. This role requires at least 7 years of experience in life insurance operations, strong stakeholder management abilities, and a proactive approach towards continuous improvement.

The ideal candidate will engage with cross-functional teams, manage projects using agile practices, and possess exceptional communication skills in English and Chinese (Cantonese and Mandarin).