Transformation & Efficiency Lead - Customer-Centric Strategy

aia; Hong Kong; On-site; HKD 600,000 - 800,000; Full time

Job summary

aia in Hong Kong is seeking a Transformation Partner who will ensure customer-centric outcomes and efficiency in operations. The role requires at least 8 years in the Insurance and Financial industry and emphasizes strategic thinking and project management skills.

The successful candidate will lead process reengineering initiatives, drive strategy execution, and collaborate cross-functionally to achieve key outcomes while elevating customer experience.

Qualifications

• At least 8 years of experience in Insurance and Financial industry.
• Solid transformation experience preferred.
• Experience in consulting advisory is a plus.

Responsibilities

• Act as a trusted partner for business functions.
• Drive strategy execution to achieve defined outcomes.
• Lead process reengineering initiatives to enhance operational effectiveness.

Skills

Strategic thinking

Leadership

Project management

Analytical skills

Communication

Problem-solving

Adaptability

Customer-centric mindset

Education

Bachelor degree in Business

Postgraduate degree

Job description

aia in Hong Kong is seeking a Transformation Partner who will ensure customer-centric outcomes and efficiency in operations. The role requires at least 8 years in the Insurance and Financial industry and emphasizes strategic thinking and project management skills.

The successful candidate will lead process reengineering initiatives, drive strategy execution, and collaborate cross-functionally to achieve key outcomes while elevating customer experience.