Insurance Officer (Medical Pre-approval)

Parkway Medical Services (Hong Kong) Limited; Hong Kong; Sur place; HKD 240 000 - 360 000; Plein temps

Avantages offerts par ce poste

Competitive benefits

Career prospects

Comprehensive Training & Learning

Staff Wellness Program

Conducive workplace culture and env

Life-balancing activities and support

Résumé du poste

Parkway Medical Services (Hong Kong) Limited is seeking an Insurance Officer (Medical Pre-approval) to manage out-patient pre-approvals and related insurance processes. You will be the main contact for insurance inquiries and coordinate with internal and external stakeholders.

You will handle approval workflows, issue guarantee letters for medical services, and follow up on clarifications with MediCentre and doctors. Data filing and records maintenance are part of the role.

Qualifications

• HKDSE or above.
• Minimum 1 year’s hotline experience, preferably in medical/insurance.
• Strong customer service and communication skills.
• Mature, meticulous and independent with case handling.
• Ability to work positively in a fast-paced environment.
• Good command in Cantonese, English and Putonghua.

Responsabilités

• Handle out-patient pre-approval (PA) and related insurance process.
• Act as the key contact point for insurance enquires and liaise with internal and external stakeholders.
• Coordinate approval process and follow through issue of guarantee letters for medical services.
• Follow up clarifications and supplementary information requested with MediCentre and related doctors.
• Record maintenance and data filing.

Connaissances

Customer service

Communication

Multitasking

Attention to detail

Team liaison

Formation

HKDSE or above

Description du poste

Insurance Officer (Medical Pre-approval)

Handle out-patient pre-approval (PA) and related insurance process.

Act as the key contact point for insurance enquires and liaise with internal and external stakeholders

Coordinate approval process and follow through issue of guarantee letters for medical services

Follow up clarifications and supplementary information requested with MediCentre and related doctors.

Record maintenance and data filing.

Requirements

• HKDSE or above;
• Minimum 1 year’s hotline experience, preferably in medical and insurance field or frontline experience in clinical setting;
• Strong customer service and communication skills;
• Mature, meticulous and independent with case handling;
• Ability to work positively and well organize in a fast-paced environment;
• Good command in spoken and written in Cantonese, English and Putonghua;

Parkway Medical Services (Hong Kong) Limited is a joint venture hospital between IHH Healthcare and NWS Holdings Limited and is managed by IHH Healthcare.

As a member of the Gleneagles integrated network, Gleneagles Healthcare also offers seamless access to further specialist consultation, diagnostics and investigation services at Gleneagles Hospital Hong Kong.

Parkway Medical Services (Hong Kong) Limited is a joint venture hospital between IHH Healthcare and NWS Holdings Limited and is managed by IHH Healthcare.

As a member of the Gleneagles integrated network, Gleneagles Healthcare also offers seamless access to further specialist consultation, diagnostics and investigation services at Gleneagles Hospital Hong Kong.

Perks and benefits

• Competitive employee benefits
• Promising career prospects
• Comprehensive Training & Learning
• Staff Wellness Program
• Conducive workplace culture and environment
• Life-balancing activities and support