Medical Insurance Pre-Approval Specialist

Parkway Medical Services (Hong Kong) Limited; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Benefits offered by this job

Competitive benefits

Career prospects

Comprehensive Training & Learning

Staff Wellness Program

Conducive workplace culture and env

Life-balancing activities and support

Job summary

Parkway Medical Services (Hong Kong) Limited is seeking an Insurance Officer (Medical Pre-approval) to manage out-patient pre-approvals and related insurance processes. You will be the main contact for insurance inquiries and coordinate with internal and external stakeholders.

You will handle approval workflows, issue guarantee letters for medical services, and follow up on clarifications with MediCentre and doctors. Data filing and records maintenance are part of the role.

Qualifications

• HKDSE or above.
• Minimum 1 year’s hotline experience, preferably in medical/insurance.
• Strong customer service and communication skills.
• Mature, meticulous and independent with case handling.
• Ability to work positively in a fast-paced environment.
• Good command in Cantonese, English and Putonghua.

Responsibilities

• Handle out-patient pre-approval (PA) and related insurance process.
• Act as the key contact point for insurance enquires and liaise with internal and external stakeholders.
• Coordinate approval process and follow through issue of guarantee letters for medical services.
• Follow up clarifications and supplementary information requested with MediCentre and related doctors.
• Record maintenance and data filing.

Skills

Customer service

Communication

Multitasking

Attention to detail

Team liaison

Education

HKDSE or above

Job description

Parkway Medical Services (Hong Kong) Limited is seeking an Insurance Officer (Medical Pre-approval) to manage out-patient pre-approvals and related insurance processes. You will be the main contact for insurance inquiries and coordinate with internal and external stakeholders.

You will handle approval workflows, issue guarantee letters for medical services, and follow up on clarifications with MediCentre and doctors. Data filing and records maintenance are part of the role.